Senior Associate, Product Management- Business Cards & Payments

Center 1 (19052), United States of America, McLean, Virginia

Senior Associate, Product Management- Business Cards & Payments

Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One’s Business Card & Payment (BC&P) division, we aspire to pave the path for businesses to do more business.

With Capital One’s suite of No Preset Spending Limit (NPSL) cards, small business owners are able to amp up their spending quickly as their business grows without the need to repeatedly request a higher credit limit. NPSL customers have very specific spending needs, and there are some key differentiators that need to be accounted for in the customer experience when compared to a card with a traditional credit line. That’s where this team comes in: our team owns a number of web-based features, customer communications, and user flows that help small businesses spend responsibly and build customer confidence and trust in their card and in Capital One in general. We create new and improve upon existing experiences by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you’ll be leading the charge on how to create a best in class No Preset Spending Limit customer experience.

On any given day you’ll be:

• Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending

• Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

• Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Managing the business. Our solution empowers both our customers’ businesses and our business, and you are at the heart of both

• Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:

• Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Passion. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

• Communication. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

• Collaboration. You’re comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in five key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-mana