Help Desk Support Specialist

Help Desk Support Specialist-Full-time

Salary: $57,200 to $65,000 (Offer will be commensurate with experience)

Benefits offered for this opportunity: Non-Union Benefits Summary

Role Summary:

Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.

Education, Training and Experience Required:

• Associate’s degree in computer science, information technology or related field
• Professional experience in working with computers and applications: at least 1 year
• Knowledge of computer hardware, software and networks
• Knowledge and experience in computer scripting
• Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
• Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
• Excellent verbal and written communication skills.
• The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.

Education, Training and Experience Preferred:

• Bachelor’s degree in computer science, information technology or related field
• At least two years of experience in working with computers and applications
• Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
• Knowledge and experience in computer programming/scripting

Licensing Requirements (position requirements at entry)

• Valid MI Driver’s License

View Additional Requirements and Information at: Help Desk Support Specialist Job Description