Technical Analyst II - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

We are hiring for a future start date of 1/1/2025.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

• Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management.

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
• 3 years of experience in computer technology and/or information systems (Lev 2 – 4)
• 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 2 years of experience in computer technology and/or information systems (Level 1 -2)
• 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer  (All Lev)
• 5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
• 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer  (Levels 3 - 4)

Preferred Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 – Entry-level role; Performs job functions under close supervision or peer review

PRODUCTION SUPPORT

• Track and resolve basic or routine processing problems, coordinating with all areas.
• Research, analyze, track and resolve basic production problems.
• Develop business objectives, processing requirements, and technical specifications.
• Analyze files and map data from one system to another.
• Responsible for production cycles, solving production incidents and notification of problems.
• Write SQL queries needed for production support.

QUALITY ASSURANCE

• Develop basic test data.
• Process test files and analyze test results.
• Perform execution of test cases/scripts; document results, log defects, and regression testing of defects.
• Perform test execution and defect reporting utilizing testing tools.
• Assist with root cause analysis and triage of key/critical defects for quick turn-around.
• Monitor and track traceability of business requirements to text execution.
• Participate in defect review meetings to explain and/or demonstrate defects.
• Develop and maintain SQL queries to test results and to create mockup data for testing and reporting.

Technical Analysis

• Learn business and systems data and process flows; and how they affect surrounding systems and operational areas.
• Research and analyze application procedural problems and provide recommendations for improvements and changes.
• Develop functional & technical specifications, logic flows and other documentation as applicable.
• Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures.
• Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system.
• Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP).
• Participate in maintaining operational and disaster-recovery procedures.
• Write or modify procedures for internal u