Network Request Fulfillment Project Manager
CACI International IncAbout the role
The Opportunity:
We are seeking a detail-oriented and proactive Network Request Fulfillment Project Manager to support our network request fulfillment projects. This role will work closely with the Project Lead to implement and optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction.
Responsibilities:
Assists the Lead as needed
Lead projects to design, implement, and enhance network fulfillment service requests.
Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.
Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.
Implement and manage tools and technologies to support efficient request fulfillment.
Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.
Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.
Assist in the development and maintenance a knowledge base for common network requests and solutions.
Provide regular reports on request fulfillment performance to senior management.
Identify and implement automation opportunities to streamline request projects.
Manage relationships with vendors and service providers involved in request fulfillment.
Ensure compliance with relevant IT governance frameworks, customer and industry standards
Collaborate with cross-functional teams to ensure smooth fulfillment of service requests
Ability to work effectively in a team environment
Qualifications:
Required:
Bachelor's degree in technical management, or related field
7+ years of work related experience
TS/SCI with Poly required
Understanding of networking concepts, technologies, and best practices
Proven experience in leading IT projects, particularly in process improvement
Familiarity with IT service management frameworks (e.g., ITIL)
Experience with ticketing systems and IT service management tools
Excellent project management skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills
Ability to work effectively in a team environment
Desired:
ITIL certification preferred; additional PM certifications (e.g., PMP) a plus
________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, r
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s