Partnership Lead, Program Manager Ambulatory Capacity Management

Site: Mass General Brigham Incorporated

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

About Us:
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

 

Qualifications

The Opportunity

The MGB Ambulatory Capacity Management (ACM) department supports strategic operations of Mass General Brigham physician groups to manage and optimize provider schedules with the goal of helping ambulatory departments achieve access and scheduling goals. The ACM department’s primary responsibilities include managing and optimizing provider templates, consulting with practices to design and build effective Epic decision tree and other scheduling build, and to analyze demand and capacity data to create actionable recommendations for improvement. 

Reporting to the ACM Manager, the ACM Partnership Lead is tasked with developing strong partnerships with colleagues across the MGB enterprise, including acting as the primary liaison for clinical department stakeholders and the centralized ambulatory scheduling support functions.  The role will also interact regularly with project managers, Epic application teams, and data/analytics teams across Mass General Brigham.  

 

Principal Duties and Responsibilities

Key duties include identifying partnership opportunities, developing strategies, negotiating agreements, managing relationships, coordinating with internal teams, and monitoring partnership performance.

• Collect, plan and run agendas for all partnerships within an identified portfolio in the ACM book of business.  

• Ensure appropriate stakeholders are involved and engaged in ongoing partnership meetings and collaborative governance.

• Manage development and prioritization of agenda items, with input and collaboration with other ACM teams, and clinical department stakeholders. 

• Lead internal planning meetings.

• Prepare and develop materials required for effective meetings.  

• Responsible for ensuring clear, concise slides/other materials to meet the goals of the meeting/decision-making required to advance the work.

• Responsible