Serial Life Quality Manager

<p><span><strong><span>Main Activities:</span></strong></span></p> <p><span><span>The Serial Life Quality Manager (SLQM) makes </span><span>valuable contributions and drives continuous improvements on </span><span>vehicle warranty quality key objectives</span><span>, which incorporate reducing current production issue </span><span>failure rate, lowering </span><span>warranty </span><span>cost, minimizing warranty </span><span>claims, and improving </span><span>customer satisfaction</span><span>. The role has immediate and</span><span> visible </span><span>impact on Stellantis </span><span>propulsion systems quality by collaborating closely with cross functional teams</span><span> including </span><span>global quality</span><span>, regional quality</span><span>, manufacturing quality,</span> <span>supplier quality engineering, </span><span>and</span><span> cross</span><span> c</span><span>ar line project engineering</span><span>.</span></span></p> <p><span> </span></p> <p><span>The quality objectives are defined, aligned and adapted to propulsion systems roadmap. The quality convergence plan is built to meet these objectives. It is reinforced by the well-defined quality process. SLQM plays a pivotal role in enhancing the quality of our vehicles.</span></p> <p><span> </span></p> <p><span><strong><span>Key Responsibilities:</span></strong></span></p> <ul> <li><span>Ensure achievement of quality objectives of propulsion systems;</span></li> <li><span>Provide executive level quality reports to leaderships;</span></li> <li><span>Propose technical solutions to be applied in mass production in the field;</span></li> <li><span>Drive warranty improvement by leading Quality Improvement Team (QIT) activities;</span></li> <li><span>Contribute to quality survey things gone wrong (TGW) improvement plan;</span></li> <li><span>Assist engineers on vehicle issue diagnosis and root cause analysis;</span></li> <li><span>Lead issue management and resolution process in precise, accurate and timely manner;</span></li> <li><span>Apply systemic approaches to quality issues required system level knowledge;</span></li> </ul> <p><span><strong><span>Technical Expertise:</span></strong><span>                                                                                                </span></span></p> <ul> <li><span>Problem solving, quality process, product design (system, architecture), manufacturing quality, supplier quality, project management.</span></li> </ul> <p><span><strong><span><span>Leadership Traits:</span> </span></strong></span></p> <ul> <li><span>Ability to understand, communicate and articulate quality issues to align teams and prevent misunderstanding;</span></li> <li><span>Capacity to see beyond day-to day operations; Fully utilize lessons learned across programs;</span></li> <li><span>Proven deep knowledge on risk management to make informed, prompt decisions under uncertainty;</span></li> </ul> <ul> <li><span>Understanding of the perspectives of different functional areas to be able to guide the path of issue resolution;</span></li> <li><span>Remaining flexible and calm when priories or initiatives shift;</span></li> <li><span>Adjusting swiftly based on customer’s needs;</span></li> </ul> <strong><span>Qualifications</span></strong> <p><span><strong><span>Basic Qualifications: </span></strong></span></p> <ul> <li><span>Minimum of a Bachelor’s degree in Mechanical Engineering, Electrical Engineering or equivalent qualification</span></li> <li><span>Minimum of 8 years of experience in quality, project management or product development V-Cycle</span></li> <li><span>2+ years' experience with field warranty quality   </span></li> <li><span>Proficiency in quality tools, methodologies, and customer claim management</span></li> </ul> <p><span><strong><span>Preferred Qualifications:</span></strong></span><span> </span></p> <ul> <li><span>Proficiency in quality tools and methodologies (e.g., APQP, DFSS, 8D, 6 Sigma, RPS – Reactive Problem Solving, Shainin System / Red X, KT – Kepner Tregoe, etc.)</span></li> <li><span>Experience in vehicle/engine/transmission plant operations</span></li> <li><span>Intermediate to advanced AI or Copilot user experience</span></li> <li><span>Master black belt certification</span></li> </ul>