Sr. Applications Engineer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

As a Senior Applications Engineer, you will play a critical role in bridging advanced product design with real-world customer applications. You’ll support highly engineered, custom product lines from early concept and design through installation and long-term operation—working closely with sales, product, engineering, and operations teams across the globe.

This role is ideal for a technically strong engineer who enjoys customer interaction, hands-on testing, cross-functional collaboration, and leading application-driven projects that make a real impact.

What You'll Do:

Technical Leadership & Application Support

• Provide expert application and technical support for new and existing custom-engineered products from design through contract completion

• Ensure products meet customer specifications, safety requirements, and applicable regulatory and agency standards

• Support new product introductions, product extensions (NBOs), Xylem Product Development (XPD) projects, and product improvements

• Lead application-related projects and contribute technical expertise throughout the product lifecycle

Customer & Sales Enablement

• Partner with the global sales organization, distributors, and representatives to support specification reviews, cost estimates, and proposal development

• Serve as a technical point of contact for customers, providing guidance during installations, field applications, and troubleshooting

• Support beta testing and competitive evaluations

Documentation & Training

• Create, update, and manage customer-facing technical documentation including Installation & Operation Manuals (IOMs), quick start guides, and training materials

• Deliver product application training as needed for internal teams and external partners

Cross-Functional Collaboration

• Work closely with Product Management, Product & Sustaining Engineering, Program Management, Quality, Operations, Purchasing, and Sourcing

• Differentiate application-related issues from quality issues and route appropriately for resolution

• Provide technical support to Product Safety & Liability teams, including field inspections and documentation

Continuous Improvement

• Apply continuous improvement methodologies to enhance application engineering processes and improve customer response time

• Ensure projects are completed on time and in accordance with established procedures and schedules

What You'll Bring:

• Bachelor’s degree in Engineering (or related technical field)
• Minimum 5 years of relevant application engineering or technical support experience
• Strong ability to communicate complex technical concepts clearly to diverse audiences
• Proven ability to support business initiatives and customer-focused objectives
• Excellent written and verbal communication skills
• Hands-on experience performing product testing, evaluation, and data logging using tools and test equipment
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong collaboration skills with a continuous improvement mindset

Preferred Attributes:

• Experience supporting custom or engineered-to-order products
• Comfort working in a hybrid environment and collaborating with global teams
• Natural sense of ownership, accountability, and technical leadership

Key Relationships:

External

• Act as a trusted technical representative to customers across regions and applications

Internal

• Collaborate with cross-functional teams including Product Management, Business Development, Sales, Engineering, Quality, Operations, and Supply Chain

Work Environment & Safety:

• Hybrid role: Minimum 3 days per week onsite at the Irvine office/lab
• Occasional travel to customer sites, labs, or field installat