Sr. Consultant, Business Process Impvmt

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); US All Regions

 

 Work Arrangement:

Remote : Work at home employee

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74559

 

The Role at a Glance

As a Sr. Consultant, Business Process Improvement, you will provide subject matter expertise and direction on complex projects/initiatives in the Group Protection Underwriting systems and tools space. You will also act as a subject matter expert to applicable internal/external stakeholders and represent Underwriting on various cross functional initiatives. You will research trends and opportunities and help to develop complex programs and processes to close gaps and ensure growth, working with stakeholders to prioritize work appropriately. You will consult and collaborate with stakeholders to enable delivery of business results through project work to support process changes and performance management strategies.

What you'll be doing

• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments incurrent and future solutions.
• Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit.
• Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects.
• Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability.
• Researches and analyzes complex performance data for business and analytical value.
• Determines and communicates research recommendations to complex problems and supporting analysis to management.
• Consults and acts as a subject matter expert to management and key stakeholders on identified process improvements that impact efficiency, departmental capabilities and/or return on investment.
• Develops complex business requirements.
• Consults and acts as a subject matter expert to appropriate internal and/or external stakeholders to ensure solutions meet business needs.
• Identifies, documents and delivers findings that can support complex business process improvements, performance and/or customer experience improvements.
• Maintains tracking, measurement and accountability programs for various initiatives.
• Provides timely updates to internal and external stakeholders regarding relevant information from other areas across the enterprise.
• Responds to complex inquiries and needs from other business units and enterprise divisions.

What we’re looking for

Must-haves:

• Experience in Business Process Improvement including project management experience and/or work experience which directly relates to the responsibilities of the position.
• Proficiency in Underwriting systems, tools, and processes (Quest and UWWB platforms)
• Strong working knowledge of Microsoft Excel, VBA coding is a plus.
• Experience or understanding of the Agile IT development methodology.
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

• A clearly defined career framework to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/te