Director-Business Process Owner

 

 

 

 

“Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.”

CORE RESPONSIBILITIES AND TASKS        

1. Establish and monitor PCG Marketing process, including system strategy, KPIs and reporting tools, making decisions that balance end to end requirements, setting clear direction on the process, people, and technology interactions to deliver successful GTO program execution.
2. Understand and drive the PCG Marketing business processes from business strategy to delivery.
3. Serve as the single point of contact for these market to order processes, ensuring processes remain in a state of control and are both effective and efficient by reviewing trends in the system and issues, identifying, and recommending appropriate actions, activities, and projects for continuous improvements.
4. Collaborate with SHW Process Owners across functions on the integration of marketing requirements into business standardized processes. 
5. Lead all aspects of improvement leveraging business metrics and KPIs to define opportunities.
6. Support the development of the business case required for project approval, which will include digital solutions and resource investments in partnership with Marketing Product team. 
7. Lead a team of business SMEs and process leaders that set the strategy for new business capabilities for PCG Marketing, define the processes that make up that strategy, and develop the tools to execute and measure it.
8. Define process effectiveness monitoring methods, including standardized intake form creation, establishment of metrics and associated targets, data collection and analysis, measurement, and reporting mechanisms.
9. Responsible for the functional design, deployment, and continuous improvement of workstream processes to enable value realization. Expected work product - a process manual and relevant documentation to be used for communication, governance and product development.
10. Develop and leverage a professional network to identify best practices as an essential approach to continuously improve Marketing and Sales capabilities end-to-end (Best Practices & External Benchmarking) 
11. Provide frequent updates around process changes, ongoing changes in functionality, and current challenges to Group and Divisional leadership Senior leadership (e.g., Steering Committees) – in Marketing, GTO and Business Process Organization.
12. Closely collaborate with the product owners to understand the development of business need user-stories, support inter-team dependencies, and help them identify/escalate issues at the earliest
13. Liaise closely with the training, content, and quality assurance teams to systematically identify and close knowledge gaps for our team of worldwide Specialists and product owners

POSITION REQUIREMENTS

FORMAL EDUCATION: 

Required:

• Bachelor’s degree in a technical- or business-related field

Preferred:

• Lean Six Sigma Certification, MBA or Master’s degree

 

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum of 10 years’ experience in process improvement (continuous improvement, IT) and 10 years experience in commercial sales or marketing roles including product marketing, CRM, Digital Products
• Ability to manage projects efficiently
• Global knowledge of industrial commercial sales processes and products

Preferred:

• Prior knowledge of key process and technical products within the Sherwin enterprise processes 
• Experience in agile project environments 
• Experience in transformational projects or enterprise level initiatives 
• Experience in enterprise level solutioning through data driven insights

 

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Ability to develop process implementation plans.
• Prior experience in working collaboratively with the Continuous improvement (CI) team to ensure processes are executed and improved.
• Experience in animating the local experts community (Key users, SMEs) to ensure the processes enrichment and the enhancements of the IT solution.
• Expertise in allocation of resources (people, tools, environment) to enable Process teams to deliver on strategic goals
• Financi