Delivery Executive - West Market Unit

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

**Candidates are required to live on the West Coast for this role, due to travel requirements

 

PURPOSE AND OBJECTIVES

 

The Delivery Executive (DE) is a senior leader accountable for end-to-end delivery success across strategic and value accounts. This role provides executive oversight, fosters trusted customer relationships, and ensures alignment between SAP solutions and the customer's business transformation objectives. The DE is central to driving adoption, consumption, and realized value through the RISE with SAP methodology and CLEAN CORE architecture principles, while promoting innovation through AI-enabled solutions and creative problem solving.

 

As the primary delivery representative to customer executives, the DE leads delivery governance throughout the transformation lifecycle—from sales support and implementation to post-go-live stabilization—ensuring consistent focus on customer outcomes and long-term value.

 

This role requires close collaboration with the Services Account Executive (SAE), partners, and internal SAP teams.

 

EXPECTATIONS AND TASKS

 

1. Strategic Account Oversight & Governance

·       Own delivery accountability across assigned accounts, ensuring consistent execution and program success.

·       Establish strong governance frameworks to manage scope, risk, and performance.

·       Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets.

·       Provide oversight to delivery managers and project teams

 

2. Adoption and Consumption Leadership

·       Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions.

·       Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency.

·       Ensure delivery is aligned to RISE with SAP standards and CLEAN CORE architectures.

 

3. Business Transformation & Value Realization

·       Align SAP services with the customer’s strategic objectives to enable measurable business outcomes.

·       Guide digital transformation initiatives and develop long-term value plans.

·       Leverage creative, AI-driven solutions to solve complex customer challenges

 

4. Executive Engagement & Relationship Management

·       Build and maintain trusted relationships with customer and SAP executives.

·       Serve as the senior escalation point for delivery-related matters.

·       Promote transparency, alignment, and proactive communication across all stakeholders.

 

5. Service Expansion & Opportunity Development

·       Partner with Sales to identify and shape new service opportunities.

·       Expand SAP’s footprint by aligning future initiatives with customer needs and SAP innovation.

·       Support talent development and foster a culture of excellence, agility, and collaboration.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIE

 

• Bachelor's degree is required, Master’s degree preferred

 

WORK EXPERIENCE

 

• 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.
• ERP implementation leadership experience required including PMP certification.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.  
• Pr