New Homes Sales Associate (Real Estate, Cotino™)

Job Posting Title:

New Homes Sales Associate (Real Estate, Cotino™)

Req ID:

10125725

Job Description:

We seek a highly organized and customer-focused Sales Associate to deliver an industry-leading experience for home buyers. This role will serve as a point of contact for purchasers from contract to closing, ensuring a seamless home-buying journey while introducing Club memberships.

As a licensed Assistant, the individual will provide administrative and customer support for a Sales Agent, contributing to licensed activities to ensure compliance with real estate regulations. This role requires exceptional communication, organizational, and problem-solving skills to engage with homebuyers, builders, sales teams, and other stakeholders.

Key Responsibilities:

Access to Property

• Allow professionals to enter a property for inspection or repairs with the principal's permission.
• Must be physically present during inspections but cannot use lockbox keys.

Arranging Appointments & Coordination

• Host, schedule and arrange appointments for licensed real estate agents.
• Coordinate home inspections, repairs, and third-party services as needed.
• Arrange property visits, open houses, and meetings between clients and real estate professionals.
• Order reports and services (e.g., pest control, appraisals, credit reports) under a licensee's direction.

Client Engagement & Communication

• Serve as a point of contact for homebuyers, guiding them through purchasing while supporting real estate professionals.
• Communicate with principals and service providers regarding transaction timelines and service completion.
• Provide a seamless experience from contract signing to closing, ensuring all needs are met.
• Offer a warm handoff to Onsite Community and Club team members.
• Support buyers with licensed inquiries and direct them to the appropriate contacts.

Contacting & Lead Generation

• Contact potential clients to gauge interest in broker services and refer them to agents.

Document Handling & Compliance

• Prepare and complete documents under the supervision of real estate agent.
• Deliver, pick up, and obtain signatures on transaction documents.
• Cannot discuss the content or significance of documents with clients.
• Check transaction documents for completeness; a licensed agent must determine final compliance.
• Maintain a CRM system (e.g., Salesforce) to track buyer engagement and follow-ups.

Mortgage Loan Brokerage Support

• Assist brokers in fulfilling mortgage obligations but cannot negotiate terms.
• Provide written, factual loan information from broker-prepared materials.
• Notify borrowers about missing information in applications.
• Enter borrower information in loan applications or databases.
• Contact lenders for loan status updates and relay information.

Customer Service & Problem-Solving

• Provide exceptional guest service, mitigating challenges in the home-buying process.
• Act as a liaison between buyers and builders to resolve concerns.
• Support buyers with licensed inquiries and direct them to the appropriate contacts.

New Home Buyer Support

• Ensure a seamless experience for new home buyers from contract to closing.
• Act as a point of contact for new home buyers.
• Deliver the highest level of guest service and mitigate traditional real estate buying pain points.
• Engage builders/developers on behalf of the home buyer to resolve the item.
• Direct new home buyers to the proper contacts throughout the sales journey.
• Introduce the homeowner to a design center consultant.
• Present Club memberships to new home buyers.
• Warm transition and handoff to the Onsite Community and Club cast members.

Qualifications & Skills:

• 3+ years of real estate experience or equivalent customer service/hospitality experience.
• Valid CA real estate license
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to collaborate with multiple stakeholders and work in a dynamic, fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Proficiency in Microsoft 365 tools, CRM platforms (e.g., Salesforce), and other technology tools.
• Ability to maintain confidentiality and uphold brand integrity.
• Experience in problem-solving, conflict resolution, and customer engagement.
• A valid Driver's License.