Membership Associate-Tennis Office

Embark on a Journey of Impactful Adventure

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals. This Associate role will primarily support the YMCA through the Tennis Office station on-site at the Upper Main Line YMCA. 

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.    

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300.00

What You’ll Do

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

What You'll Need

• Must be 18 years of age or older
• This Associate role is for Weekend hours, Saturday - Sunday 7:30 AM - 7:00 PM; and Weekday hours, Monday - Friday 4:00 PM - 10