Customer Support Working Student

Location: Remote-first (Berlin HQ) Start Date: September 1st Team: Customer Support Company: bookingkit GmbH

👋 About Us

At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a Customer Support Working Student (m/f/d) to drive us forward on this exciting journey.

This is a part-time, 20-hour-per-week position with a fixed term from September 1st, 2026, through February 28, 2027.

Hybrid or remote, the work setup choice is yours.

🎯 What You'll Own

• Be a Product expert: Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers.

• Customer Advocacy: Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support.

• Process Excellence: Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated.

• Operational Projects: Support small projects aimed at improving our support docs or internal workflows.

• Collaborative Communication: Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals.

🧠 You Bring

• Enrolled Student: You are currently pursuing a degree in Business, Tech, Communications, or a related field (with at least 1 year of study remaining). You must be enrolled at a university in Germany.

• Communication Skills: You have a knack for explaining complex things simply. You’re comfortable on chat and email, and wouldn't mind jumping on a quick video call to help a customer.

• Tech Savvy: You pick up new software quickly and are genuinely curious about how technical products work under the hood.

• Organized Mindset: You can juggle your studies with work tasks, showing an ability to prioritize and follow through on small projects or assignments.

• Problem-Solving DNA: You don’t just see a bug; you want to know why it happened. You are objective, detail-oriented, and calm under pressure.

• Language Skills: To support our customers, we are looking for a combination of: either English and Italian, or English and German. French is a plus.

🌍 Why bookingkit

Based on feedback from our team, here are some of the reasons you'll thrive with us:

• Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions.

• Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.

• An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.<