Supervisor Customer Service

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Position Summary  

Under general supervision, is responsible for leading a team of 20+ contact center agents. Serves as a liaison between Customers Services team and other divisions, departments and organizations on matters related to customer service programs.  Works to develop a team concept in each work area and develops ways to improve morale.  Enforces and follows all applicable safety policies, practices and procedures.  Performs any and all other duties, tasks and responsibilities which may be assigned. 

Entry Level Qualifications   

Must meet the Company’s requirements for General Qualifications in addition to the following qualifications:  

• Minimum High School Graduate with additional educational or professional training preferred. 

• Two (2) years or more supervisory/management experience in a Customer Services / Call Center environment, leading a large group of people. 

• Must have strong computer skills with at least two (2) years experience using Microsoft products. 

• Previous experience dealing with sensitive and/or confidential information. 

• Ability to work independently, prioritize work and meet deadlines. 

• Excellent verbal and written communication skills. 

• Must be able to quickly adapt to changing business needs. 

• Able to analyze data and make recommendations for improvement. 

• Able to provide critical feedback in a constructive manner. 

• Able to advise and encourage people as a role model. 

• Applicable understanding of regulatory guidelines and how those relate to our business. 

• Experience working in a union environment is desirable, not mandatory. 

Fully Qualified Qualifications  

• Experience working with SAP CSM  

• Powered Up Customer Service trained 

• Knowledge of Genesys contact center software