Workstation Analyst – IT Manufacturing Infrastructure FDE

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$63,750 - $145,200

Organization Overview:

Tech at Lilly supports operational excellence and productivity efforts through utilization of information and technology.   This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & increase efficiency.  

This dedicated position will be part of Tech at Lilly MQ. Tech at Lilly MQ is purposed to deliver and provide support for Manufacturing & Quality hardware, process and building automation equipment installation, end user support, and special project custom applications.

Tech at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech at Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

Tech at Lilly MQ supports operational excellence and productivity efforts through utilization of information and technology. This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & programs speed in the digital plant evolution environment.

To achieve Lilly’s Manufacturing vision, we must partner with the business on the following:

• Enable seamless operations by performing transactions on any devices, at any time, from any location.
• Enable a curious mindset for our business partners to experience their data via trends and dashboards.
• Ensure practice matches procedures by flawless execution

Responsibilities:

• Perform technical requirements analysis of workstation infrastructure design
• Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Install and configure workstations, IGEL, and offer support to any additional hardware and software within scope.
• Provide qualified infrastructure platforms.
• Train team member(s) on the operations of new equipment, processes, workstation software, networking, etc.
• Troubleshooting problems on platforms including specifically Citrix, RealVNC, VDI, Linux, iGel technology Windows 7/10 /11 OS & workstation hardware as well as Telecom.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
• Provide strategy for immediate and future upgrades of hardware and software applications
• Perform application and operating system upgrades for lab and automation systems
• Providing supporting documentation for validation and testing of upgrades
• Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity.

What You’ll Be Doing

• You will be partnering across MQ sites to identify, develop, deliver, and support opportunities for streamlining, standardizing solutions and processes associated with the Infrastructure of our Indianapolis Manufacturing sites. 

How You’ll Succeed

• Utilize solid understanding of Manufacturing and Quality business processes to anticipate Infrastructure short term and future needs from an Information technology architecture standpoint.
• Work with other Tech at Lilly areas to identify solutions to complex problems related to MQ.
• Collaborate, influence and/or lead the definition of Tech at Lilly support and/or delivery processes.
• Pr