Cloud Solution Architect- Security

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty.  As a Cloud Solution Architect - Security, you will empower customers to achieve their goals through their investments in Microsoft technology. Leveraging your expertise, you'll guide technical discussions to help customers unlock the full potential of their Microsoft solutions, including identifying resolutions to issues blocking customer success projects. This role offers a dynamic opportunity to advance your career, refine your technical and collaboration skills, and deepen your expertise. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Engagement & Advocacy

• Drive positive customer satisfaction, act as a trusted advisor, and serve as the Voice of the Customer by sharing insights and best practices.
• Collaborate with Microsoft Global Security, Engineering, and Product teams to remove blockers and influence solution roadmaps.

Solution Delivery & Value Realization

• Deliver an end-to-end value proposition for Microsoft Security (e.g., Zero Trust) across the full portfolio, with emphasis on Threat Protection, Identity & Access Management, and Cloud Security.
• Position and deliver solutions that increase security product usage, identify opportunities to drive Customer Success outcomes, and help customers realize value from Microsoft investments in partnership with Customer Success Account Managers and account teams.

Technical Problem-Solving & Best Practices

• Resolve customer blockers by leveraging subject matter expertise and Microsoft best practices.
• Use repeatable IP to accelerate business value, improve security posture, and ensure solutions follow the “Secure by Design” framework for performance, scalability, maintainability, and reliability.

Skilling & Knowledge Sharing

• Align individual skilling with team and customer success goals.
• Share expertise, contribute to IP creation and reuse, and accelerate customer outcomes.

Architecture & Design Leadership

• Lead Architectural Design Sessions to define solution implementation plans aligned with customer business objectives and technical environments, achieving consensus on design and next steps toward production.

Cross-Functional Collaboration

• Collaborate and orchestrate with cross-functional teams to develop complex, end-to-end enterprise solutions using the Microsoft Security platform.
• Modify and deliver existing IP or create new content as needed.

Other  

• Embody our culture and values.

Required Qualifications:

• Bachelor's Degree in Computer Scien