Manager, IT End User Services

Quantum computing holds the promise of humanity’s mastery over the natural world, but only if we can build a real quantum computer. PsiQuantum is on a mission to build the first real, useful quantum computers, capable of delivering the world-changing applications that the technology has long promised. We know that means we will need to build a system with roughly 1 million qubits that supports fault tolerant error correction within a scalable architecture, and a data center footprint.

By harnessing the laws of quantum physics, quantum computers can provide exponential performance increases over today’s most powerful supercomputers, offering the potential for extraordinary advances across a broad range of industries including climate, energy, healthcare, pharmaceuticals, finance, agriculture, transportation, materials design, and many more.

PsiQuantum has determined the fastest path to delivering a useful quantum computer, years earlier than the rest of the industry. Our architecture is based on silicon photonics which gives us the ability to produce our components at Tier-1 semiconductor fabs such as GlobalFoundries where we leverage high-volume semiconductor manufacturing processes, the same processes that are already producing billions of chips for telecom and consumer electronics applications. We also benefit from the quantum mechanics reality that photons don’t feel heat or electromagnetic interference, allowing us to take advantage of existing cryogenic cooling systems and industry standard fiber connectivity.

In 2024, PsiQuantum announced two government-funded projects to support the build-out of our first Quantum Data Centers and utility-scale quantum computers in Brisbane, Australia and Chicago, Illinois. Both projects are backed by nations that understand quantum computing’s potential impact and the need to scale this technology to unlock that potential. And we won’t just be building the hardware, but also the fault tolerant quantum applications that will provide industry-transforming results.

Quantum computing is not just an evolution of the decades-old advancement in compute power. It provides the key to mastering our future, not merely discovering it. The potential is enormous, and we have the plan to make it real. Come join us.

There’s much more work to be done and we are looking for exceptional talent to join us on this extraordinary journey!

Job Summary:

We are seeking an experienced and dynamic Manager of End User Services to lead our IT support team and ensure a seamless technology experience for employees at all levels—including C-level executives—across multiple departments, locations, and time zones. The ideal candidate combines strong technical expertise with proven leadership and excellent communication skills to drive efficiency, consistency, and innovation within our IT support services.

Responsibilities:

Team Leadership & Development: 

• Lead, mentor, and develop a team of IT support specialists, fostering a culture of excellence and continuous improvement.
• Evaluate team performance, provide constructive feedback, and implement training programs to enhance skill sets.
• Manage staffing, scheduling, and resource allocation to ensure optimal coverage and support. 

Service and Incident Management: 

• Oversee the helpdesk ticketing system, ensuring tickets are prioritized, assigned, and resolved in alignment with established service level agreements (SLAs).
• Monitor ticket trends to identify recurring issues and implement proactive solutions.
• Ensure the team delivers high-priority, personalized IT support to C-level executives, addressing technical issues promptly and maintaining operational efficiency.
• Develop and enforce helpdesk policies and procedures to enhance service delivery. 

User-Facing Technology: 

• Ensure highly available email, collaboration, and file sharing services.
• Deploy and maintain end-user and lab hardware, including laptops, workstations, and printers.
• Design and implement effective videoconferencing and A/V solutions.
• Provide advanced technical support for hardware, software, and network-related issues, ensuring minimal downtime and disruption.
• Collaborate with other IT teams to manage system upgrades, installations, and configurations. 

Identity and Access Management: 

• Manage employee and contractor accounts and access lifecycle, implementing process and automation improvements.
• Manage access requests and entitlements.

User Training & Documentation: 

• Develop and implement training progr