Application Support Lead

Georgia Pacific is hiring for a PARCView Technical Analyst, who will support and manage the day-to-day operations of the PARCView system as well as ensuring alignment with company objectives and user needs.  This roll will collaborate with stakeholders, including users, developers, and business leaders, to gather requirements, understand pain points, and ensure the product meets expectations. Additionally, the position includes overseeing the administration of the PARCView system, including configuration, maintenance, and troubleshooting to ensure optimal performance and reliability.

LOCATION: ATLANTA, GA OR GREEN BAY, WISCONSIN 

NO H1B

What You Will Do

• Define and communicate the product vision and strategy for the Parcview system, aligning with company objectives and user needs
• Collaborate with stakeholders, including users, developers, and business leaders, to gather requirements, understand pain points, and ensure the product meets expectations
• Oversee the administration of the Parcview system, including configuration, maintenance, and troubleshooting to ensure optimal performance and reliability
• Manage the day-to-day operation of the Parcview platform, including configuration, maintenance, software version updates, licensing, and troubleshooting
• Document processes, procedures, and system configurations for reference and training purposes
• Provide technical support and guidance to end-users, addressing inquiries and resolving issues in a timely manner
• Integrate Parcview with other data sources and systems to ensure seamless data flow and accessibility
• Convert legacy PI displays and other related assets to Parcview, ensuring functionality and user satisfaction
• Knowledge share across mill sites enhancing effectiveness and speed to delivery of solutions

Who You Are (Basic Qualifications)

• Experience in an IT Application Support or operations role supporting manufacturing or similar industry
• Proven ability to collaborate with cross-functional teams to deliver solutions to manufacturing
• Demonstrated excellent analytical and problem-solving skills, with the ability to anticipate issues and proactively implement solutions

What Will Put You Ahead

• Prior experience as a software platform owner
• Prior experience with Parcview, PI ProcessBook, PI Vision or other process visualization tools (SCADA, HMI, etc)
• Experience with scripting languages such as Python, PowerShell, or JavaScript for automation tasks
• Knowledge of SQL and database management systems for data manipulation and reporting
• Familiarity with industrial data systems and protocols (e.g., OPC, SCADA) for data acquisition

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based

packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better. 

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps empl