Sales Operations Manager

Pittston, PA

Sales Operations Manager Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

In the Sales Operations Manager position, you will be responsible for leading Benco's sales improvement initiatives by leveraging technology solutions, data-based decision-making, and lean management techniques. This role manages coordination and execution of installation and training for high-tech equipment installations. Also responsible for field service procedures and protocol, ensuring processes are consistent and best practices are standardized in the field. In this role you will work with vendors, sales and marketing on service promotions to drive key equipment lines. This role will establish KPIs and service metrics while providing oversight for regulatory, compliance, and safety policy in field service. The Sales Operations Manager also oversees service training programs, evaluates effectiveness of training and works with partners to prepare for the training needs and service protocols for new product launches.

Do YOU Possess These Skills and Attributes?

• Possess a good understanding of the service industry with a customer-centric mindset
• Ability to communicate effectively
• Prior experience as system administrator, with system implementation or process documenting
• Demonstrated ability to develop and deploy best practices
• Ability to analyze data and identify trends
• Strategic thinking skills

Do These Responsibilities Interest YOU?

• Business owner for field service systems to provide the industry's best service experience; executes the strategic vision throughout the organization
• Lead project teams within sales operations
• Works with IT and other partners to define requirements for needed system customizations and be responsible for configuration and administration for field service management systems
• Lead, motivate and develop staff assigned to the sales operations team
• Work with sales leadership to develop and execute best practices for sales operations, and to ensure compliance throughout the organization
• Drive a continuous improvement program based on the desire to become a world class service provider in the dental industry
• Primary point of contact for all vendor service concerns: service bulletins, new product launches, training, promotions, contests, etc
• Work with District Service Managers, Regional Sales Manager, Sales VPs and Sales Analytics teams to effectively target and grow market areas where Benco's share is below industry average
• Communicate effectively with diverse audiences through excellent written and verbal communication skills
• Travel to perform co-travels with service and sales team to understand needs and requirements of field associates
• Establish regulatory, compliance, and safety policy for field service
• Establish KPIs and service metrics; ensures regular reporting and trains regional service management accord