Senior Technical Program Manager, IT Resiliency

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Norfolk Southern Corporation is currently seeking a dedicated Senior Program Manager to support and execute our enterprise-wide technology resiliency program. This pivotal role provides strategic oversight to the technology resiliency governance framework and program execution.  In this role, you will innovative and partner across the enterprise to define the resiliency governance framework and program. You will ensure successful execution of the governance model and IT deliverables for the resiliency program.

Responsibilities

• Develops strategic and operational plans to drive successful implementation of the technology Resiliency Program and governance framework.  
• Manages the execution of the technology Resiliency Program and governance framework.  
• Drives results by aligning with key stakeholders including within IT, business teams, Audit, Compliance, Risk, and Information Security.  
• Identifies and assesses risks and exposures across IT.  
• Prepares, communicates, and educates on changes in policies, best practices within the organization.
• Demonstrates strategic thinking with forethought and innovation that translates to a plan based on priorities and resources. 
• Analyzes systems, dependent business functions, processes to identify risks, points of failure, vulnerabilities and develops risk mitigation strategies. 
• Identifies areas of potential loss or damage and quantifies impact.  
• Implements and evaluates compliance with business risk reduction policies, standards, and procedures.
• Partners with Information Security to mature the overall BC/DR program as part of the Resiliency and governance framework.  
• Identifies, communicates, and owns metrics at all organizational levels to measure overall resiliency maturity.  
• Manages strategic planning, data gathering, and completion of risk assessments for IT. 
• Identifies mitigation techniques to sustain critical business operations for the company.   
• Provides overall program leadership, guidance, and manages all aspects of the Resiliency program that includes planning, requirements definition, business case and implementation.
• Communicates program goals and scope to all program team members and ensure clear expectations of each project and/or workstream.
• Ensures coordination across multiple projects and/or workstreams and ensure the scope of the projects within the program align with program goals and business priorities.
• Manages all program budget activities in compliance with standards.
• Manage initiatives effectively in fast paced environment with multiple deadlines and competing priorities.
• Demonstrates excellent communication and interpersonal skills, and ability to work across organizations. 
   

Education

 

Bachelor's degree in computer science, computer information systems, business, management, information systems, engineering or related field is required.  
 
Skills Required 

• 5+ years experience as Program Manager within complex IT corporate enterprise environments.  
• Experience managing strategic enterprise technology resiliency and/or IT digital transformation program initiatives.
• Hands on technical expertise in all areas of technology resiliency such as governance, ITIL, continuous availability, BC/DR, and third-party supplier risk.  
• 10+ years’ experience in a software development environment.
• 5+ years’ experience using Agile, SAFe and Lean practices.

 

Skills Desired��

• Program experience with reporting and dashboard creation with PowerBI, SpotFire or similar. 
• Experience with