Front Office Receptionist - Blaine MN

With over 150 locations across 17 states, QualDerm Partners stands as the largest multi-state female-founded and owned dermatology network in the United States. At QualDerm, our mission is to educate, protect, and care for the skin of our patients. We are dedicated to offering the highest quality of comprehensive skin care to help our patients achieve a confident, healthier, and more beautiful self.

We strive to enhance community knowledge and healthcare provider awareness about skin health, emphasizing the importance of skin cancer prevention, identifying risk factors, and promoting annual skin examinations.

At QualDerm, we are committed to delivering proactive and comprehensive dermatologic care while creating a rewarding work environment for our providers and employees. We offer competitive compensation and benefits packages, along with a workplace culture that stands out!

Job Summary:

The Front Office Receptionist in Blaine, MN, will manage patient registration and ensure a smooth front office operation. This position involves using medical systems to verify patient insurance coverage and deliver exceptional customer service to physicians, patients, family members, and other healthcare professionals.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone, addressing inquiries, or directing them appropriately.
• Document patient arrivals in the Practice Management System (EMR).
• Confirm patient identities by date of birth and name, creating new accounts as necessary.
• Prepare required patient paperwork ahead of appointments.
• Contact patients with “No Show” appointments to reschedule them and make notes in the Practice Management System.
• Schedule appointments to maximize patient satisfaction, provider time, and treatment room efficiency.
• Provide support during emergencies by promptly responding to patients in distress.
• Review and update patient information in the Practice Management System (EMR).
• Verify insurance eligibility, financial status, and ensure the correct payer type is assigned. Notify the Billing Department if prior authorization is needed.
• Keep the reception area clean and organized.
• Record and collect patient copays and balances during check-in/out while safeguarding confidentiality.
• Adhere to operational policies and procedures, reporting changes when necessary.
• Work collaboratively with the team to fulfill related goals.
• Demonstrate exceptional customer service skills at all times.
• Answer the telephone promptly and politely.
• Communicate professionally with patients, visitors, providers, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.
• May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed

Requirements

Minimum Qualifications:

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United Stat