Quality Review & Audit Senior Analyst, Enterprise Print & Distribution - Express Scripts

POSITION SUMMARY

The Enterprise Print & Distribution (EPD) Quality Review and Audit Senior Analyst of Communications Fulfillment/Inspection leads projects or project steps with a broader perspective/wider business acumen. This role takes accountability for ongoing activities or objectives that impact the entire facility. This role requires autonomy but also much collaboration with peer groups/business partners.  This person exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.

We are looking for exceptionally ambitious and communicative individuals. We are always looking at ways to improve the team and looking for individuals who will be proactive in that process. EP&D strives to maintain a collaborative community that promotes continued growth and learning. Additionally, the Senior Analyst will perform data analysis & tracking related to errors, trends and potential risks.

Candidates who reside within 50 miles of the following locations will be required to work in person 3 days per week:  Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Primary Responsibilities

• Inspect/Review program, compliance, and/or campaign communications; comparing input and output to ensure all requirement per client/customer have been satisfied and free from error.
• Create /refine policies and procedures for quality assurance.
• Continually adhering to quality and industry regulatory requirements; communicating industry changes or updates
• Recognize flaws in the production process and fix them; End to End Management of EP&D Issues/Defects, from root cause to preventative measures.
• Provide recommendations for process improvement based on analysis and observation.
• Resolves non-routine issues and completes tasks involving forward thinking & experience.

Key Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• 2+ years of relevant experience, i.e., data analysis, quality assurance, or related
• Experience with testing, auditing, and quality inspection
• Experience within Enterprise Print & Distribution required
• Meticulousness in the details
• Skilled in Excel and data analytics reporting
• Excellent approach to problem solving.
• Excellent written, verbal communication skills.
• Ability to plan for and integrate multiple tasks concurrently.
• Strategic thinker, with excellent prioritization skills.
• Ability to effectively navigate a highly matrixed organization. 
• Sound business and technical acumen. 
• Demonstrate maturity and flexibility required to interact independently & with diverse and growing internal and external partner bases.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving l