Senior Customer Success Engineer (USA)

Your turn to start the conversation.
Write the future at Rasa.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. 

That’s Rasa. That’s our message. 

Join us and add yours. 

SUMMARY

We’re looking for a Senior Customer Success Engineer (CSE) to join our Customer Success Engineering team. You will be working directly with developers and product managers at companies using Rasa to build conversational assistants. You’ll support them in deploying our software, development, building models and resolving issues. You will collaborate closely with Rasa’s product team to improve our product, including API design, docs, and usability.  You will be reporting to the Director of Customer Success Engineering. 

Full-time - 100% remote - Location: Continental USA 

• This is a remote position, but we cannot hire anybody outside of the continental USA for this role. 

• Rasa can not assist with work authorization (visa sponsorship) in the USA.

ABOUT THIS ROLE

We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We are hiring for this position because we are seeing tremendous growth in our customer base. As a Senior CSE, you will:

• Help our customer's engineers build chatbots with the Rasa Platform

• Help our customer’s DevOps team deploy to Kubernetes

• Run training sessions & workshops 

• Advocate for the customer by passing on product feedback to the product team

ABOUT YOU

• Experience supporting customers in a technical role

• Experience with Conversational AI, ideally Rasa

• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes

• You will be working from Serbia or Germany, with occasional evenings to overlap with US-based customers.

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

MEET YOUR TEAM

You will join a diverse, globally distributed team. The CSE team is a highly technical team, reporting into the VP of Engineering. 

WHAT YOU CAN EXPECT FROM US

• Flexible hours and a dedicated remote budget

• A stipend for professional development & 6 paid education days to help you grow within your role

• Unlimited PTO + paid sick leave + 12 paid U.S. public holidays (in 2024)

• A Macbook, and other tech to help you to do your job

• We have regular remote team events, as well as an annual company-wide offsite

• Health benefits

• 401(k) contribution with up to 4% match (USA only)

• Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits

ABOUT US

Rasa is the leader in generative conversational AI, empowering enterprises to optimise their customer service processes and reduce cost, by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform enables cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach, transparently leverages a LLM-native dialogue engine, that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability needed by our Fortune 500 enterprise customers. Rasa is privately held, with funding from Accel, Andreessen Horowitz,