Security Operations Center Operator

Who are we?

IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management, aiming to advance the capabilities and adoption of blockchain technology globally.

We invest in the unknown, applying our curiosity and desire for positive change to everything we do. By fueling creativity, innovation, and progress within our teams, our products and services are designed for people to be fearless, to be changemakers.

What the role involves:

The successful candidate will be responsible for the safety and security of personnel, assets, facilities and information. The SOC Operator is a critical contributor to our physical security operations team in the event of a crisis situation that would threaten safe and secure business operations. This could include, but is not limited to natural disasters, workplace violence, facility emergencies, fire, issues of serious injury or illness and other threats that pose a risk to safety and security of personnel, facilities and business operations. 

SOC Operators perform many tasks throughout their shifts which includes:  answering phone calls, monitoring electronic access control systems, intrusion detection systems, video surveillance (CCTV) systems, fire alarm systems, emergency phone line and other systems critical to the facility operation. This is a full-time position primarily, with the ability to backfill open shifts based on the needs of the clientele. 

The Security Operations Center is a core security function and operates 24/7, 365 days a year. The optimal candidate must understand that scheduling flexibility is key and must be able to work as requested.   Candidates must be Colorado Residents, with a valid concealed carry permit.   Candidates must reside within a 30 minute drive from our Colorado Headquarters based in Longmont, Colorado. 

• Monitors, tests and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Monitors and operates computer systems effectively.
• Documents and investigates security events and incidents.
• Dispatches security staff as appropriate and issues equipment.
• Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors and guests.
• Remain flexible to an ever changing environment, and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s.
• Fully participate in training and certification programs to enhance your ability and advance your career.
• Be thoroughly familiar with our security operations manuals, post orders, policies, procedures and instructions.
• Have experience and effectively use Microsoft products such as Word, Excel and PowerPoint.
• Supports corporate operations, and the security movement teams
• The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes, but is not limited to:  effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.
• Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner.

Requirements

Who you are:

• A minimum of 2 years of experience in a security operations and a proven track record in a security operations center environment; or 5 years of prior security,  military or law enforcement background
• Armed security license, concealed carry permit, HR218 qualification
• CPR/AED/First Aid certifications
• Possess appropriate user level computer skills and demonstrate the ability to effectively operate and manage security tools and processes.  Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment.  Previous experience w