Technical Success Associate

Description

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire Go-to-Market strategy from acquisition, on-site conversion, and data analytics.

CHEQ is a global company with offices in New York, London, Tokyo, and Tel-Aviv.

We are looking for a Technical Success Associate to join our dynamic and fast-paced environment to work cross-functional teams to ensure our customers are technically successful from implementation through to craft technical solutions for our Enterprise customers.

You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition.

This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.

Responsibilities:

• Support the technical onboarding process for new clients under the guidance of senior team members.
• Assist in configuring our SaaS solutions to meet client needs.
• Help troubleshoot and document technical issues, escalating complex problems to senior engineers.
• Collaborate with cross-functional teams (Product, R&D, Sales, and Support) to learn and contribute to solutions. 
• Maintain and update onboarding documentation and knowledge base resources.
• Continuously develop technical and professional skills to grow within the role. 

Requirements

• Bachelor's degree in a related field (e.g., Information Technology, Computer Science) or equivalent practical experience. 
• 0-2 years of experience in customer success, technical support, or a related role within a SaaS company (can include internships and projects)
• Basic knowledge of APls, SQL, or scripting languages (JavaScript, Python), willingness to learn more is key. 
• Familiarity with data analysis tools (Excel pivot tables, SQL basics) is a plus.
•  Strong communication skills, both written and verbal, with the ability to explain technical concepts to different audiences.
• Interest in Cybersecurity or Ad Tech (Google / Facebook Ads) is a bonus but not required. 
• Eagerness to work in a collaborative environment and learn from senior team members.
• Ability to work in our NY office twice a week - mandatory

The pay range for this position is $65,000 - $85000 per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

This information is provided per New York City’s salary disclosure law.