Program Management Director

About Oracle Customer Success Services

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

About CSS Partner Validation team

CSS Partner Validation team works with Oracle partners, internal development teams and partnership management teams to review, validate and certify requests from Oracle Partners in timely manner. This team plays a unique role in defining uniform processes and experiences across various products & services and provide.

About The Job

A unique opportunity to join rapidly growing world class partner program team to help Oracle SaaS, PaaS and OCI partners. As part of CSS Partner Program team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with the Oracle partners, other partnership and development teams.

We are looking for an experienced partner validation team leader located in US. Candidate should have experience in validating/certifying partner integrations/requests with SaaS services, program management a. This position will influence shaping the future of CSS Partner Validation Program with their insights and partner feedback to meet the evolving needs of our partners.

Skill set 

• Program Management
• Partner Management
• Excellent Communication skills
• Partnership management
• Product Management
• Cloud services integrations and evaluations: SaaS, PaaS and IaaS
• Technical acuity
• Research and quick learner
• Good organizational skills
• Good analysis
• ISV Business 

Experience

• 10+ years in software industry in program management, partners program management, product management, client services or management consulting

 

Education and Qualification:  

• Bachelor’s degree in business, Information Technology, or a related field.
• Experience in a business environment working either as an operations contributor or in a program management capacity supporting partners.
• Experience orchestrating across a diverse set of stakeholders and project managing complex work streams through to completion.
• Ability to prioritize deliverables and make appropriate trade-offs when determining an action plan.

Career Level - M4

Assists with the creation of the strategy for supporting and implementation roadmap for functional Programs.  Manages teams that maintain and implement functional Programs; Creates an inclusive, engaging, and motivating work environment.  Role models company values.  Develops short and medium-term plans to successfully implement operational policies and achieve strategic objectives and results. Selects, develops, and evaluates PM Managers and/or Senior Individual Contributors to ensure the efficient operation of the function. Works closely with functional partners to develop effective partnership models for scoping and rolling out programs.  Leads the execution of programs with rigor and precision. Develops new methods and tools to drive the repeatable realization of program goals.  Develops change-management strategies by identifying key stakeholders, approaches, and communication plans for implementation of new processes, technology, and tools.  Ensures timely and high-quality delivery across all programs to drive attainment of goals.  Guides design and direction of the program components, while aiming at scalability and global reach. Drives customer-focused implementation by planning and designing improvements based upon customer feedback.  Partners acr