Inside Sales Specialist

WHO IS FIVE STAR?

As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https://youtube.com/shorts/jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

WHAT’S IN IT FOR YOU at Five Star Home Services?

At Five Star, we believe your career should be more than a paycheck — it should be a purpose. Here’s how we bring meaning, support, and perks into your everyday work life:

• PRIDE & PURPOSE

Be a part of something bigger. We’re not just a company — we’re a movement to uplift our communities. That’s why up to 10% of our profits are donated to local causes. We don’t just talk about making a difference — we fund it. 💸

• VOLUNTEER TIME OFF

You care. We care. That’s why we give you two full days of paid Volunteer PTO each year. Whether you're passionate about pets, parks, or people, we support your efforts to give back.

• REAL BENEFITS, REAL FAST

Start unlocking benefits in just 90 days, including:

1. Paid Time Off (PTO)
2. $25,000 Company-Paid Life Insurance
3. Short-Term & Long-Term Disability coverage
4. Your peace of mind is part of the package.

• SUPPORTIVE MANAGEMENT

Your dreams matter — professionally and personally. We're here to coach, cheer, and champion you toward your goals. Want to grow with us? Let’s talk career paths.

• FREE HOME SERVICE MEMBERSHIP

Yep, free. Our team enjoys a complimentary Five Star Home Services Membership Plan, loaded with deep discounts. Don’t own a home? No problem — gift your membership to a direct family member!

• FIVE STAR SWAG ON US

After 90 days, you’ll receive credit to our exclusive Five Star Store. From branded gear to cool merch, rep the team in style!

The Role

As an Internal Sales Specialist, you’ll be the engine that keeps our sales process running smoothly. You’ll support the HVAC sales team by managing customer relationships, coordinating with installation teams, and ensuring each project transitions seamlessly from sale to service.
Your attention to detail, communication skills, and proactive mindset help us serve those in need efficiently — delivering not just products, but peace of mind.

How You’ll Help Us Serve Our Mission

• Support customers in their time of need: You’ll respond promptly to inquiries, provide accurate information, and ensure customers feel heard, cared for, and valued.
• Ensure excellence from sale to installation: By managing accurate documentation, verifying equipment lists, and confirming payments, you’ll ensure every customer’s project runs smoothly from start to finish.
• Empower our sales team to focus on service: Through coordination, reporting, and process improvements, you’ll allow our field sales representatives to spend more time helping customers and less time handling administrative tasks.
• Uphold our core values: You’ll embody our Five Star culture — Relentless, Expert, Passionate, Generous, and Integrity-driven — in everything you do.