Reconciliations + Withdrawals Analyst (REMOTE)

Company Description

Ubiquity Retirement + Savings® has a simple mission: to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support.

For over 25 years, we have helped workers save more than $3 billion toward their retirement and opened 401(k) plans for 10,000+ small businesses—pioneering a transparent, flat-fee experience. Our tenured team are retirement experts and future-you champions.

Ubiquity is known for our unique and thriving company culture, our ongoing investment in our employees, and for providing a clear career path for your future. Do more here and make more of a difference to small businesses everywhere!

We value accountability, collaboration, and transparency. Proudly one of the Best Places to Work and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. Our four company values and our motto “Freedom with Accountability” guide the way we work to support our mission.

Learn more about our values: https://www.myubiquity.com/about/                                       

See us in the news:  https://www.linkedin.com/company/ubiquity-retirement-savings         

Find out what our employees think: https://www.glassdoor.com/Reviews/Ubiquity-Retirement-Savings-Reviews-E101757.htm                                                                                                 

Watch the documentary we produced about the challenges Americans face in saving for their futures. Broken Eggs: The Looming Retirement Crisis in America: https://www.youtube.com/watch?v=kmtjJVC_niI

We are a growing company that wants you to be a part of our success!

Job Description

Position Overview

The Reconciliations + Withdrawals Analyst plays an integral role in supporting the financial operations of the organization. This position is responsible for processing distributions, providing client support, assisting with loan administration, managing plan adjustments, and ensuring the accuracy of financial records. Additionally, the role involves overseeing the processes related to plan terminations and deconversions, including reconciling accounts, managing fund transfers, and ensuring a smooth transition of plan assets and data to new providers. The analyst must ensure compliance with regulatory requirements and maintain meticulous records throughout these transitions to uphold service quality and client satisfaction.

Key Responsibilities

• Financial Operations Knowledge:
  Possess or develop a strong foundational understanding of financial operations, including:
  • Participant withdrawals
  • Plan loans and ongoing loan maintenance
  • ADP, ACP, and 402(g) refunds
  • Required Minimum Distributions (RMDs)
  • Qualified Domestic Relations Order (QDRO) calculations and processing
  • Investments
  • Plan terminations and deconversions
• Task Execution:
  • Respond promptly and accurately to Customer Relationship Management (CRM) tickets and internal inquiries, whether written or verbal.
  • Collaborate with the team to assist with and take on increasingly complex responsibilities, such as:
    • Performing cash and fund reconciliations
    • Executing recordkeeping adjustments
    • Managing corporate actions and fund/model changes
    • Analyzing gains and losses
    • Administering plan-level fees
    • Processing loans, distributions, terminations, and deconversions
• Client Support:
  • Provide timely and effective solutions to meet client needs and address challenges.
  • Contribute to the preparation of client reporting and participate in cross-training activities as directed by management.
• Policy Adherence and Team Collaboration:
  • Maintain a comprehensive understanding of company policies, procedures, and service standards to consistently meet client expectations.
  • Collaborate with the Team Lead to update Standard Operating Procedures (SOPs) and best practices, ensuring the team has access to up-to-date tools and resources.
  • Always uphold the organization’s security policies and procedures.
• Quality and Performance:
  • Maintain high-quality standards and meet established quality assurance benchmarks.

Qualifications

Key Compe