Residential Field Sales Supervisor

Join the Front Lines of a Broadband Revolution

Are you a natural people connector, energized by face-to-face interaction and driven by meaningful goals? WOW! is looking for an enthusiastic, results-driven Residential Field Sales Supervisor to help power our mission of delivering reliable, high-speed internet where it's needed most. As a part of a bold, broadband-first strategy, you’ll be the face of an internet provider that’s rapidly expanding its footprint and reshaping how communities connect. This is more than a sales management job, this is your chance to be part of something bigger.

What you will do:

The Supervisor, Residential Field Sales will supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained.  This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving customer-first culture

Why You’ll Thrive Here

• Compensation: $60,000 - $65,000/year base + uncapped commissions
• Perks: Performance bonuses, health benefits, stock grant, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), cell phone and iPad provided, mileage reimbursement, tools, professional uniform, and more!
• Career Growth: We’re expanding fast, and we invest in our people. Successful sales managers have a path to becoming directors.
• Supportive Leadership: Your supervisor won’t leave you on your own—they’ll be supporting you, mentoring, motivating, and helping you and your team win.
• Exciting Culture: Fast-moving. Collaborative. Winning. Our people love what they do, and it shows.
• Tech That Works: Our broadband first strategy means you’ll be selling a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.

Essential Duties and Responsibilities

Include but are not limited to the following:

• Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
• Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
• Spend 80% of time in the field actively supporting, training, and monitoring the sales team
• Ensure quality of sales with a keen focus on retention and churn management
• Perform daily one-on-one field training, participating, observing, and monitoring a residential sales team to meet or exceed daily, weekly, and monthly targets
• Develop alignment with Field Ops local leadership teams
• Summarize and report current customer sales trends, field conditions, and resource issues
• Issue company-approved nodes and review production and disposition
• Prepare daily, weekly, and monthly productivity and performance status reports
• Review daily installs, reschedules, and cancellations of sales team to monitor quality assurance processes and quality compliance
• Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
• Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
• Facilitate resolution of customer escalations from sales team with appropriate cross functional team
• Maintain company policies and standards concerning the sales order process
• Maintain accurate time off records in accordance with company procedures
• Other duties as assigned

Who You Are

• A self-starter with a passion for sales and a hunger to grow.
• Comfortable working outdoors and engaging with people directly.
• Excellent communicator with strong interpersonal and leadership skills.
• Goal-oriented with the discipline and resilience to succeed in a quota-driven role.
• Able to work evenings and weekends as needed to reach customers when they’re home.
• Experience in direct sales, customer service, or telecommunications is a plus—but not required. We train the right people.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required