Principal Hardware Quality Engineer

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Avigilon Alta (Formerly Openpath), a Motorola Solution's Company, is a leader within the access control industry. Our access control solution makes businesses more secure with multi-factor authentication, enables a contactless entry experience and can be easily scaled and managed due to its cloud-based architecture.

Job Description

Avigilon Alta quality assurance group is looking for a Principal Hardware Quality Engineer to help facility and drive our product quality through design, development, and deployment. The individual will drive quality assurance activities including but not limited to: system level test planning and execution, design and development quality metrics. This position requires constant cross team communication and heavy cooperation with customer support, software, and hardware development groups.

Responsibilities:

• Help establish and maintain the company's hardware quality metrics, standards, and specifications for IoT and video products. This includes defining acceptable failure rates, cosmetic standards, and performance benchmarks.

• Help create a long-term plan for quality improvements, including the adoption of new testing technologies, process enhancements, and quality systems.

• Proactively identifying potential quality risks in new product designs, components, and manufacturing processes and developing mitigation plans.

• Implementing, managing, and continuously improving the QMS (e.g., ISO 9001). This includes documenting all quality-related procedures, from component inspection to final product testing.

• Collecting, analyzing, and reporting on quality data from various sources (factory yields, field returns, customer feedback). They use statistical process control (SPC) and other data analysis techniques to drive decisions and report on key performance indicators (KPIs) to leadership.

• Managing quality for products in the field, including leading failure analysis (FA) on customer returns (RMAs) and managing any component changes or obsolescence issues.

• Overseeing the development and execution of test plans to validate product performance and reliability. This includes environmental testing (temperature, humidity), mechanical stress testing (drop, vibration), and characterization of critical components like camera sensors and wireless modules.

• Acting as the primary quality interface with contract manufacturers. This involves regular factory audits, performance reviews, and collaboration on process control and yield improvement initiatives.

Qualifications:

• Bachelor’s degree preferably in an Engineering discipline

• 10+ year background in hardware quality assurance, testing in both white and black box hardware, testing both NPI and sustaining hardware changes. 

• Experience working on quality control processes for overseas manufacturing and domestic RMAs, creating structure and change management for continuous improvement

• 7+ year background in IoT and/or video based hardware testing practices

• Strong ability to debug, root cause failures, and turn into actionable solutions

• Familiarity with JIRA, and TestRail

• Experience creating processes and developing feedback to improve product quality

• Nice to have experience in defect tracking and FMEA

• Can operate in a fast-paced, entrepreneurial environment

• Highly organized, can juggle multiple competing priorities and tasks

• A strong communicator (verbal, written and interpersonal)

• Advance working knowledge of Google Spreadsheets, Excel, or Tableau

Target Base Salary Range: $140,000 - $180,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge,