Manager, Operations Solutions

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

As the Manager of Operations Solutions within Global Risk Solutions (GRS) North America Operations, you will help define, prioritize, and execute on top opportunities to deliver innovative solutions and capabilities and streamline operational protocols that drive consistency and process excellence across North America. You will co plan and execute global and North America strategic priorities to improve segment market position and deliver exceptional value to partners and clients.

 

You will also lead the GRS global Multinational Programs Group. Consistent with our GRS aspiration to be a globally focused carrier, you will support and service our existing book of GRS multinational business in all GRS regions globally and will improve our delivery model, while also executing on the MPG responsibilities relative to prioritized GRS use cases, requiring close partnership with global partners.

 

You will work in collaboration with GRS Global (Business Agility, Global Operations, Data, Underwriting Enablement) and North America Operations partners as well as Office of Underwriting and functional Actuarial & Data Science, Legal, Claims, Field Operations, Technology, etc partners to support operational strategies that will enable North America priorities or Multinational priorities. You’ll also ensure the effective delivery of change and maintain a key knowledge base for our front-line teams.

 

 Responsibilities

• Through an operational strategy lens, guides and delivers strong visionary leadership to create a collaborative, agile and high performing culture and organization that is principled, profitable, innovative, and nimble
• Maintains strategic focus with a long-term view of the business and the organization. Creates a vision and strategy outlining goals and objectives for NA Operations and MPG and aligns with functional partners to ensure that this is understood and endorsed by key stakeholders, employees, vendors, and customers.
• Leads collaboration to develop effective analytics, data reporting and technology solutions that enable tracking and measurement of operational excellence
• Effectively prioritizes and executes key operational initiatives across GRS and/or North America with a strong project management discipline while championing our Liberty Values & Guidelines to drive employee engagement, best-in-class service, productivity, and profitability
• Provides project and change management support for large, strategic, cross-functional projects
• Ensures clarity and execution relative to operational key performance indicators (KPIs) and objectives and key results (OKRs)
• Builds and grows innovation capabilities across all functional areas and fosters a market-leading culture of innovation and execution regardless of seniority, role, or business unit.
• Drives consistency and alignment of underwriting operations and practices between profit centers and across GRS with a focus on reuse; commonality, and scale where it matters
• Maintains our knowledge management practice and continues to improve the Knowledge Center as we expand content and make updates in cooperation with the Office of Underwriting
• Builds a team culture of collaboration with all functions to drive overall operational excellence. Drives successful execution of global, segment and profit center priorities in partnership with an efficient underwriting support operation that ensures timely and high-quality policy quoting, issuance, and post-sale/mid-term activities while maintaining a focus on exceptional service and responsiveness for underwriters and brokers.

Qualifications

• Deep experience/understanding of commercial property & casualty products; insurance operations; finance and actuarial concepts; regulatory environment; reinsurance; account management; underwriting; and producer management
• Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global and/or organizational team
• Experience managing and mentoring people and driving a high-performance culture
• Financial and budgeting acumen
• Ability to analyze and problem solve; adaptability;