Director - Contracts Enablement

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What Need Can You Fill?

The Director Contracts Enablement is a role that will reside within the Business Enablement Team and support the enablement and execution of contracts for new and existing customers along with all other contracts the company enters. This position will oversee all contract redlines and negotiations with customers and vendors. The ideal candidate will need to have excellent verbal and written communication skills as they will be the point person for all communication between the company, the client, the sales team, and the Intradiem leadership team.

 

What Will You Be Doing?

• Establish and lead the contracts enablement strategy, ensuring the department aligns with organizational goals and values.
• Design and implement streamlined contract processes, tools, and technologies that enhance productivity and drive business results.
• Foster strong relationships with sales, finance, operations, engineering, and other relevant teams, ensuring contracts support cross-departmental needs and objectives.
• Oversee the identification and mitigation of contractual risks, while ensuring all processes are compliant with legal standards and company policies.
• Establish and monitor key performance indicators to measure the effectiveness and efficiency of contract processes.
• Initial review of NDAs, customer contracts, vendor agreements and other documents to provide feedback.
• Coordinate Deal Desk meetings and request information
• Interface with the implementation/project team to ensure that SOWs align to customer agreements and standard pricing.
• Update and maintain customer records in SFDC and company intranet for contract details.
• Stay updated on industry trends, technologies, and best practices, and be open to feedback, always seeking ways to enhance our contracts processes and experience.
• Conduct all business in accordance with Intradiem policies and procedures.
• All other duties as assigned.

 

What Will You Need To Succeed?

• 8+ years prior experience in a contract administration role.
• SaaS company experience a plus
• Desire to learn and expand within this role.
• Demonstrated ability to work with and gain the confidence of internal and external customers.
• Ability to successfully identify and navigate sourcing/procurement processes of large Fortune 150 customers.
• Ability to effectively align customer and vendor contracts to Intradiem standard terms.
• Must be customer focused and capable of building confidence and trust.
• Ability to adapt schedule to serve clients in international time zones when necessary.
• Able to work productively independently and as part of a team.
• Ability to work on multiple projects