Job Title

Senior Director of Operations

Job Description Summary

Job Description

The Senior Director of Operations for Maintenance, Reliability & Engineering (MRE) is a strategic and operational leader responsible for driving excellence across asset management, engineering, and reliability functions. This role ensures the safe, efficient, and cost-effective operation of facilities and equipment, while fostering a culture of continuous improvement and innovation. The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a proven track record of delivering results in complex industrial environments.

In concert with the priorities of a significant business transformation, the Senior Director Operations leads a central organization that supports the enterprise business, while also enabling the growth of services offering on account. As a senior leader in the transformation, this role influences strategy and establishes priorities for the account. Responsibilities include evangelizing the benefits of self-performing engineering services, integrating disparate groups of mobile engineers as well as converting third-party supported services into self-performed.

Responsibilities

Strategic Leadership

• Develop and execute long-term strategies for maintenance, reliability, and engineering aligned with both account/client and corporate goals.
• Lead capital planning and asset lifecycle management to optimize performance and ROI.
• Collaborate with cross-functional leaders to align operations with business objectives.

Operational Excellence

• Drive preventive and predictive maintenance programs to maximize equipment uptime and reliability to world-class standards.
• Implement world-class reliability practices including RCM, TPM, and root cause analysis.
• Drive standardization of engineering and maintenance processes across all sites and business units.

Team Leadership & Development

• Lead a high-performing team of engineering, maintenance, and reliability professionals.
• Foster a culture of safety, accountability, and continuous improvement.
• Mentor and develop talent, ensuring succession planning and capability building.

Performance & Compliance

• Ensure compliance with all regulatory, environmental, and safety standards.
• Monitor contract KPIs and operational metrics to drive performance improvements.
• Manage budgets, forecasts, and cost control initiatives.

Innovation & Technology

• Champion the adoption of digital tools, CMMS systems, and Industry 4.0 technologies.
• Evaluate and implement new technologies to improve reliability and reduce downtime.
• Lead engineering innovation initiatives to support operational scalability and sustainability. 

Business Development

• Coordinates all Special sales and related activities, working in conjunction with Operations Directors, Regional Leaders, and Site Leadership, to develop plans for business growth
• Supports VP/SVP activity to help generate new business.

Finance

• Monitors/evaluates current and new account budgets, with emphasis on the management of overhead, labor, materials, and service contract expenses in order to achieve financial objectives.
• Analyzes financial dashboards on a monthly basis.
• Monitors and reviews payroll compliance to ensure timely completion and processing and, working in conjunction with Directors and leaders, to ensure accuracy.
• Oversees and monitors the purchasing and inventory control functions for all account locations, working in conjunction with leaders and Corporate offices.
• Develops and administers cost containment/reduction activities among assigned accounts.

People Leadership

• Drives overall process for screens, interviews, and selecting Exempt personnel (Directors, Regional Managers, Senior Managers, Managers, Area Managers, etc.), working in conjunction with Human Resources.
• Oversees the process for selection and hiring of Non-Exempt personnel (facilities staff), and ensures compliance with Federal, State, Local, and Company guidelines.
• Evaluates the work performance of all direct reports annually a