Director, IT Business Relationship Management

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

We are seeking an experienced and highly skilled Director, IT Business Relationship Manager (Director, IT BRM) that will concentrate on building and maintaining strong relationships between the IT department and Segment units. The Director, IT BRM will work to understand the strategic goals of the business and identify how IT can support those goals.

The Director, IT BRM will act as a liaison between IT and business stakeholders, ensuring that IT services align with business needs and priorities. The ideal candidate should possess a deep understanding of business processes, advanced analytical capabilities, and exceptional communication skills.

This role will lead a team of 3 IT Business Relationship Managers

Core Responsibilities:

Stakeholder Relationship Management: Build and maintain strong relationships with business unit leaders to understand their strategic goals and challenges. Act as the primary point of contact for IT-related inquiries, ensuring timely and effective communication between IT and business units.

Support the business team and IT Teams in the procurement of funding, approvals, and timely information needed for the project's success.

Work within the IT processes to gain architectural alignment and approvals. Drive alignment to the overall IT, Business, and Enterprise strategy as we document and maintain the business roadmap.

Strategic Alignment: Collaborate with business leaders to identify opportunities where IT can drive innovation and efficiency. Develop and maintain an IT roadmap that supports the organization’s long-term business objectives.

Develop scorecards and visibility of the critical initiatives and projects for business leaders and IT leaders regularly. Maintain a changing level of visibility and involvement on multiple portfolios of projects and IT services to ensure projects are set up for success and align with the IT, business, and corporate strategy.

Governance & Compliance: Oversee IT governance processes to ensure compliance with organizational policies and regulatory requirements. Monitor and report on IT performance metrics, ensuring alignment with business expectations. Lead IT governance and compliance initiatives, ensuring adherence to SOX regulations.

Change Management: Champion IT-driven change initiatives, ensuring smooth adoption across business units. Develop and deliver communication plans to educate stakeholders on IT capabilities and upcoming changes. Conduct in-depth data analysis, providing actionable insights to drive informed decision-making.

Innovation & Continuous Improvement: Stay informed about industry trends and emerging technologies, recommending innovative solutions to enhance business performance. Identify opportunities for process improvement and automation within IT and business units.

Qualifications:

• Strong interpersonal and communication skills to foster collaboration, negotiation skills to manage expectations, and a deep understanding of the business and industry.

• Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree is a plus.

• 10+ years' experience in IT business relationship management, IT governance, or a related role. With a proven track record of successful project delivery

• 8+ years' experience supporting the planning and management of project initiatives in a similar team environment

• 8+ years of experience with Project Management Tools such as Microsoft Project and Microsoft SharePoint

• 7+ years of experience translating requirements into optimized designs and identifying alternatives

• Expert-level analytical skills with the ability to synthesize complex information and provide strategic insights.

• Hands on experience in SAP Environment, CRM (Salesforce, MS Dynamics), CPQ, Reports & Dashboard

• Proven ability to work in a cross-functional team environment.

• Proficiency in business analysis tools and methodologies, including data modeling and process mapping.

• Strong leadership and mentoring abilities, with experience gui