Customer Integration Engineer

Company Description

ROLE IS BASED IN NEEDHAM, MA

Hybrid

From helping to invent the affiliate industry, to performance marketing and what comes next, we've earned a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch.

With over 25 years of experience and 1,000+ associates across 7 different countries, CJ (formerly Commission Junction) is the most trusted and established name in performance marketing.

We specialize in cultivating partnerships between top brands and trusted publishers to help them drive revenue and grow their businesses. CJ's industry-leading solutions and services are what makes our innovative marketing technology ("martech") the platform of choice for over 3,800 global brands across all industries including retail, travel, finance, technology, and home services. As part of Publicis Groupe, our data capabilities, future-focused tech, and strategic expertise power meaningful connections so brands can reach consumers wherever they are.

We take just as much pride in our innovative technology and comprehensive data as we do in the expertise and dedication of our people. Our collaborative teams are equipped with advanced tools, training, and career development opportunities in order to provide our clients with cutting edge solutions, strategies, and support that drive meaningful results. In an industry with much uncharted territory, our people are a trusted a steady hand.

So, what is Affiliate Marketing?

Think about the last time you bought something online. Maybe your favorite influencer shared a product that caught your eye with a coupon to help save you some cash, or perhaps you already knew what you wanted to buy, but there were so many options that you needed help from a trusted review site. However you finally made your purchase, chances are you interacted with affiliate publishers along the way—whether they influenced you, provided helpful information, or made sure you got the best price, CJ provides the performance marketing platform that connects brands with publishers to create valuable resources frequently used by shoppers such as yourself.

Here's why you'll love working here!

In addition to competitive salaries,401K matching, wellness reimbursement programs, life insurance, comprehensive medical, dental and vision coverage, we also offer...

• Flexible time off, no accrual necessary
• Generous amount of paid holidays
• Company-sponsored team building events
• Employee Referral Program
• Annual recognition awards
• Flexible work arrangements
• Parental bonding leave
• Back-up child/elder care
• Employee discount program
• International SOS program
• Business Resource Groups- these employee-led groups join together around common interests, backgrounds, or demographic factors to help build an engaging, inclusive work environment for all.

… just to name a few of our great perks!

Job Description

Location:
NEEDHAM, MASSACHUSETTS

3 days a week in office

The Customer Integration Engineer is the main technical resource who works cross-functionally and with clients to demonstrate the value of CJ’s products and provide guidance on the product roadmap. It is a unique hybrid role that combines aspects of a web technologist, business analyst, and solutions architect. 

The CJ Client Integration Engineer leverages their technical capabilities and knowledge of the CJ platform to design and deliver actionable strategies and solutions, helping to achieve our clients’ digital marketing objectives. This includes integrating new clients onto the CJ platform, managing the technical relationship with existing clients, implementing new platform capabilities, driving automation initiatives, and providing technical support. 

This is not a “behind the scenes” role. You will work directly on large-scale client projects and with our cross-functional teams. You will be involved in many stages of the client lifecycle, from onboarding to ongoing client support. As a stakeholder or leader on departmental projects, you will contribute to organizational goals.

What You Will Do:

• Lead solution engineering pre-sales and post-sales efforts for CJ’s advanced marketing and analytical platform
• Provide technical and strategic support to sales and client development, including the following:
  • Product demos
  • Client data ingestion and tagging requirements
• Identify specific technical integrations and ongoing support requirements for CJ clients
• Translate client problems into use cases that can be solved and demonstrated within the platform
• Ensure ongoing client success and be a client advocate and liaison with a focus on driving new revenue streams
• Communicate competi