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HR Business Partner
Sequel Med TechUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 26 Jun 2025
About the role
Job Overview
We are looking for a manager-level HR Business Partner (HRBP) to support our Customer Care function and other departments, playing a critical role in delivering our people strategy as our employee population grows. This position is ideal for an HR leader who thrives in fast-paced, hands-on environments, and who is passionate about cultivating an engaging, performance-driven, and inclusive culture.
You’ll be a key partner to leaders and employees, supporting employee relations, guiding the development of scalable HR practices, being a liaison from the business to HR and building out employee engagement strategies.
Job Responsibilities and Essential Duties
Minimum Requirements
Required Knowledge, Skills and Abilities
We are looking for a manager-level HR Business Partner (HRBP) to support our Customer Care function and other departments, playing a critical role in delivering our people strategy as our employee population grows. This position is ideal for an HR leader who thrives in fast-paced, hands-on environments, and who is passionate about cultivating an engaging, performance-driven, and inclusive culture.
You’ll be a key partner to leaders and employees, supporting employee relations, guiding the development of scalable HR practices, being a liaison from the business to HR and building out employee engagement strategies.
Job Responsibilities and Essential Duties
- HR Partnership & Strategy: Serve as the strategic HR partner to Customer Care leadership, and other departments, helping to align People strategy with business goals.
- Culture & Engagement: Drive employee engagement initiatives that reflect and strengthen our values, culture, and commitment to quality and service excellence.
- Talent Management: Advise on onboarding, performance management, career development, and succession planning tailored for the customer care function.
- Employee Relations: Provide thought leadership and hands-on support in resolving employee issues and building a transparent, supportive work environment.
- HR Operations & Scalability: Partner with the broader HR team to implement scalable processes, tools, and policies that support a growing hourly workforce.
- Data & Analytics: Use people data and insights to guide decision-making and measure impact of HR programs.
- Performance Management: Provide day-to-day performance management guidance to line management, including coaching, counseling, career development, and corrective actions.
Minimum Requirements
- Bachelor’s degree preferred, or equivalent work experience in Human Resources, Business Administration, or related field; HR certification (e.g., PHR, SHRM-CP) a plus.
- 5+ years of progressive HR experience, including 2+ years as a strategic HRBP or equivalent.
Required Knowledge, Skills and Abilities
- Proven track record in developing and implementing HR policies and procedures to support business growth.
- Strong knowledge of national, statewide, and regional employment, discrimination and other related laws.
- Experience supporting remote customer care, contact center, or high-volume hourly teams strongly preferred.
- Strong knowledge of HR fundamentals including employee relations, organizational design, engagement, and leadership development.
- Exceptional communication, coaching, and influencing skills.
- A collaborative, flexible mindset with a hands-on approach.
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