Hospital Partner Liaison

LifeSource is hiring a Hospital Partner Liaison (HPL), a business development role that is similar in nature to a Territory Manager, to be based out of Duluth, MN.

The HPL is responsible for ownership of the donation process and growth of organ, eye and tissue donation across the LifeSource Donation Service Area. Hospital Partner Liaisons are assigned to the most complex and largest hospital systems and are the key LifeSource leader for the hospital systems they serve, engaging with C-suite leaders, physicians, and partners from every role within hospital care teams. Hospital Partner Liaisons lead after action reviews, process improvements and strategic initiatives. They build and strengthen hospital relationships at all levels, increasing advocacy for organ, eye and tissue donation and creating invested donation partners. As donation process experts, liaisons develop and deliver education and training to maximize the donation process within hospitals. Liaisons analyze and monitor donation program data to drive donation program policies and strategic plans. This includes overseeing, gathering and sharing data and feedback to ensure seamless, comprehensive, and consistent collaboration with hospitals, including leading Corrective and Preventive Action (CAPA) processes and large-scale process improvement projects within hospitals and within LifeSource. HPL’s also will manage transplant center relations in partnership with their leadership team should their hospital assignment include a transplant center. 

As a Hospital Partner Liaison, you’ll advance our life-saving work by performing the following job duties:

Drive growth in hospital donation program outcomes by defining, maintaining, and evaluating donation system data and processes to drive outcome measures.

• Execute a scheduled, collaborative rotation of in-person presence in defined hospital units, to prioritize organ, eye and tissue donation processes.
• Conduct data review and analyses to distill and recommend process opportunities.
• Excel in tracking, trending, and learning from internal and external feedback to strengthen processes, collaboration and service.
• Strategically assess and proactively respond to individual hospital team member needs in areas including the donation process, quality assurance, donation policy development and revision, and process improvements.
• Develop and maintain resources for internal LifeSource use with hospital-specific contacts, process flows, hospital requirements, and facility information to drive consistency in the organ, eye, and tissue donation process.
• Work in collaboration with hospital teams to achieve compliance with all appropriate regulatory requirements.
• Partner and support Donation Liaison family care as necessary in the schedule.
• Maintain adequate and timely record keeping of site visits, virtual meetings, education, conversations, and issue management within LifeSource’s Electronic Medical Record System and/or Customer Relationship Management System.

Develop and implement hospital-specific donation strategic plans aligned with hospital and LifeSource donation goals.

• Collaborate with hospital leaders, administration, management, physicians and hospital team members to develop comprehensive donation policies, procedures and resources.
• Develop and implement data-driven strategic plans, aligned with hospital and LifeSource donation goals.
• Professionally engage in representing hospital donation program needs, market trends and physician engagement expectations when providing information, support, presentations, education or collaboration to LifeSource and Hospital Senior Leadership to drive opportunities to maximize organ, tissue, and eye donation programs.

Lead strategic projects, including project management for quality, regulatory and process improvement initiatives.

• Remain apprised of advancements and changes within the donation and transplantation industry. Recommend and implement ongoing development initiatives and process enhancements in alignment with strategic goals.
• Establish new processes and procedures in response to regulatory or other changes.
• Conduct root cause analysis, action planning, and timely documentation of all non-conformance and compliance reports. Work to ensure successful regulatory audits.
• Elevate relationships with key executive decision makers to secure new LifeSource organ, eye, and tissue donation agreements with hospitals.
• Elevate key relationships for regional and national donation leadership to advance LifeSource mission and donation more broadly.

Lead, guide, and support internal and partner team members by engaging in real time coaching, mentoring, and feedba