Customer Service Representative (f/m/d) in Debt Collection

Are you ready to change the market?

PAIR Finance is expanding! The success story of revolutionizing the debt collection industry in the German market already started in Berlin in 2016, and now we are building our team in the Netherlands to enter the Dutch market as well.

You always have an open ear for consumers and a solution-oriented service is close to your heart? Is telephone and written customer service in Dutch your strength? Then we are looking for you to help us grow PAIR Finance and expand our customer service team. Become part of our strong, international team that is changing the traditional debt collection industry with innovation and passion!

What you can do with us:

• Confident communication with clients, consumers and third parties (e.g. lawyers) via telephone, e-mail, chat and letter and the solution-oriented and competent support of the requests
• Answering inbound calls as well as actively contacting clients and consumers outbound and processing letters from lawyers
• Dealing with legal issues, such as inquiries from debt counseling agencies, or criminal charges
• Being available to colleagues for questions as well as clients and customers as a contact person for technically complex and legal issues
• Process files in a commercially effective manner and maintain CRM systems
• Collecting feedback from clients and customers and thus supporting the improvement of technology and services
• Further development of internal processes and structures to strengthen the own team

What you should bring for it:

• Several years of experience in customer service with a focus on receivables management/debt collection
• Passion for contributing to fast-paced environments and to improve processes and standards
• Mandatory business fluent communication skills in Dutch and English (written and spoken)
• A completed MBO level 4 education is mandatory
• Good MS Office skills and interest in technologies

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

• Flexible working hours, possibility to work from home, and 28 vacation days for a balanced work-life balance
• Good salary for your strong performance as well as a covered pension plan
• Fully remote work (please not that you have to be based within the Netherlands)
• Challenging, varied tasks for your steep learning curve
• Individual development offers as well as a transparent, appreciative feedback culture for your personal development
• An international team with professional colleagues and strong experts for an inspiring network
• Team events for a successful team

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact me via email (jobs@pairfinance.com) or via phone (+49 151 28318404). For more information about PAIR Finance, please visit our website and our careers page.