Staff, Advanced Analytics, Payments Insights

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

We are seeking a highly skilled and experienced professional to join our team as the Staff Analyst, Advanced Analytics - Risk Insights. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments Platform.

Our Payments platform organization has 2 domains:

• Payments and Commerce platform - facilitating money movement and exchange of value while also fueling growth for our business,
• Payments Compliance and Payments Risk - ensuring safe and efficient payment processing,

This role is in the Payments Risk and Compliance domain. The Staff Analyst, Advanced Analytics, Risk Insights role, reporting to the Director of Payments Analytics, will define the Analytics strategy and partner with product and operations in enabling world class Risk capabilities, ensuring Airbnb is able to protect and grow our community. You’ll bring the latest thinking from the world of Machine Learning and Generative AI to shape the future of fraud detection at Airbnb. You’ll partner with functional experts in other business units across Airbnb to create a cohesive strategy in all-key decision making . You will work with a cross functional team of engineers, product managers, operations and legal to bring capabilities to market, and scale globally. If this sounds like an amazing challenge to you, we’d love to meet you!

The Difference You Will Make:

• You are passionate about solving complex problems within the Payments, Risk and Compliance domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
• You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships
• You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey
• Ability to create impact for key  projects at the eTeam direct level by iInfluencing strategy and roadmap

A Typical Day: 

• Generating risk and compliance analytics reports that provide insights to the right audience at the right time
• Analyzing risk and compliance data for insights and performance evaluation
• Provide regular updates and reports to management and stakeholders
• Assist with analyzing risk performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
• You will collaborate on Payments teams, including both payin and payout processing to ensure smooth end to end execution.
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
• Oversee the day to day operations in partnership with finance
• Ensure accurate and efficient handling of payments transaction
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing. 
• Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details
• Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business 
• A subject matter expert on payments risk detection, Machine Learning and AI providing guidance and support to internal teams and partners.

Your Expertise:

• 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Excellent problem-solving, organi