Salesforce Service Cloud Architect

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

We are seeking a highly motivated and results-oriented individual to join our expanding Business Technology team. The ideal candidate will possess a deep understanding of Salesforce Service Cloud, with the ability to design and implement complex solutions that enhance our customer service capabilities. As a key player in our Salesforce initiatives, you will work closely with stakeholders to translate business requirements into scalable and effective Service Cloud solutions.

Key Responsibilities:

• Design scalable and efficient Salesforce Service Cloud solutions that meet best practices and  business requirements. Lead the technical design and implementation of Service Cloud features, including Experience cloud,  Case Management, Service Console, Knowledge Base, and Omni-Channel.
• Provide technical leadership and mentorship to development teams. Review and approve technical designs, code, and configurations.
• Work with business stakeholders to gather requirements, provide guidance, and ensure that solutions meet their needs. Translate business requirements into technical specifications.
• Oversee and guide the development of custom Salesforce applications, including custom objects, workflows, triggers, and LWC/ Apex code.
• Ensure data quality, integrity, and security within the Salesforce platform. Implement data migration strategies and manage data integrations.
• Establish and enforce Salesforce development standards, best practices, and governance processes. Monitor and optimize the performance of Salesforce solutions, including addressing performance issues and ensuring efficient use of resources.
• Stay up-to-date with Salesforce updates and new features. Propose and implement innovative solutions to enhance Salesforce capabilities and improve business processes.

We’d love to chat if you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8+ years of progressive experience in Salesforce, with 4+ years specifically in delivering. projects on the Salesforce Service platform as Service Cloud Architect.
• Expertise in Salesforce Service Cloud capabilities. Proficient in force.com, Salesforce Flow, Apex, Triggers, Lightning web Components, Web Services. Familiarity with development tools like Visual Studio Code, IntelliJ etc.
• Experience with integration tools and methodologies such as REST/SOAP APIs, MuleSoft, or middleware platforms.
• Detail-oriented, organized, self-motivated, and a dedicated team player with outstanding interpersonal skills.
• Excellent written and verbal communication skills with ability to lead technical projects and manage multiple priorities in a fast-paced environment. 
• Proven track record analyzing, designing, configuring, and supporting large scale Salesforce implementations and integrations.
• Previous experience working in an Agile environment or knowledge of general practices.

#LI-Remote

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary  ranges noted below roles in