Customer Service Representative - Bilingual English, French

 

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life to our patients by designing, manufacturing, and distributing a comprehensive portfolio of innovative tooth replacement and spine surgery solutions*. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future, and we hope you’ll consider being a part of it!

 

Job Summary:

The Customer Service Representative provides sales and technical assistance for all products sold by the company. The Representative communicates with customers primarily by phone, email, fax, and Internet in an immediate, friendly, professional, and efficient manner.

 

Principal Duties and Responsibilities:

• Deliver excellent customer support and assistance to customers in compliance with ZimVie’s policies and procedures
• Effectively respond to a variety of technical questions relating to our dental products, applications, and competitor information
• Maintain current technical/product information as well as professional skills by attending department-sponsored training and education
• Provide accurate and consistent information to customers about dental technical/product and sales issues
• Communicate with internal departments including sales, marketing, manufacturing, inventory, accounting, and shipping personnel as needed to provide excellent service to our customers
• Assist clients with case planning and ordering by effectively utilizing detailed knowledge of our products and procedures
• Provide feedback to management regarding customer concerns to help improve sales and service
• Provide strong attention to detail, team collaboration, attendance, and punctuality
• Maintain confidentiality when working with secure data such as credit card transactions and patient information
• Perform related duties as required

 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

 

Expected Areas of Competence (i.e., knowledge, skills, and abilities)

• Bilingual French / English a must
• Strong customer service skills, Ability to communicate internally as well as externally with Dentists and staff
• Ability to work in a call center environment
• Must have demonstrated organization and follow-up skills
• Knowledge of Microsoft Office, Outlook, Word, and Excel required.  Knowledge of Oracle order processing systems is preferred
• Ability to read manuals in English and research information using online tools
• Write routine reports and correspondence
• Ability to communicate clearly on the phone and before groups of customers or employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

 

Education/Experience Requirements

• High School Plus 
• Customer Service Experience
• Plus 1-3 years related work experience or equivalent combination of education and experience

 

Travel Requirements

              N/A

* On April 1, 2024, ZimVie announced the sale of its Spine business to H.I.G. Capital. Candid