Service Quality Assurance Intern, Strategic Business Modernization Section, Global Shared Services Centre (GSSC), UNICEF, Budapest, Hungary

<p>UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.</p> <p>At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.</p> <p>UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.</p> <p>Visit <a href="https://www.unicef.org/" rel="noopener noreferrer" target="_blank">our website</a> to learn more about what we do at UNICEF.</p> <p><strong>For every child, <em>results</em></strong></p> <p>UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology. Internships at UNICEF offer eligible students and recent graduates the opportunity to gain hands-on experience, strengthen their skills, and contribute to UNICEF’s mandate of delivering results for children. </p> <p>An internship is the perfect way to kick start your career. Through this internship, you can gain your first experience of daily working life. We offer you the opportunity to put into practice the knowledge you acquired during your studies. In addition to theoretical knowledge, you will also gain practical experience in a dynamic, international environment. </p> <p>The Strategic Business Modernization Section (SBM) unit ensures that service delivery at the GSSC meets the highest quality standards. The Service Quality Assurance Team (SQA) team plays a key role in testing, monitoring compliance, identifying risks, and providing independent insights on process performance, to meet high quality standards and satisfy customer expectations. </p> <p>The SQA Intern will support this work by contributing to data-driven analysis, transaction reviews, compliance monitoring, reporting, and awareness initiatives to strengthen quality and consistency across GSSC operations. </p> <p><strong>How can you make a difference?</strong> </p> <p>Under the overall supervision and guidance of Service Quality Assurance, the intern will take part in QA deep dives, perform data analytics, help with suspicious transactions and to raise awareness of potential risk of fraud, while also helping with the coordination and support functions of the QA team. </p> <p><strong>This may involve</strong></p> <ul type="disc"> <li>Support data collection, entry, cleaning and analysis for QA activities, including dashboards and reports. </li> </ul> <ul type="disc"> <li>Use dashboards and datasets with various complexities to design and run analysis. </li> </ul> <ul type="disc"> <li>Assist in performing quality reviews to identify errors, gaps, and areas of non-compliance with established policies and procedures. Help analyze root causes of inconsistencies, errors, or irregularities. </li> </ul> <ul type="disc"> <li>Assist in preparing monthly QA reports by consolidating results, highlighting trends, irregularities and areas for improvement. </li> </ul> <ul type="disc"> <li>Support QA deep dives on specific service delivery processes to identify root causes and suggest improvements. </li> </ul> <ul type="disc"> <li>Contribute to risk awareness and compliance initiatives (e.g. fraud prevention awareness, process improvement discussions). </li> </ul> <ul type="disc"> <li>Document testing methodologies, findings, and lessons learned in clear and concise formats (presentations, briefs, reports). </li> </ul> <ul type="disc"> <li>Provide general support to the QA team in ongoing projects and ad hoc assignments. </li> </ul> <ul type="disc"> <li>In addition to daily tasks, the intern will be actively engaged in the following QA initiatives:  </li> </ul> <p><strong>QA2.0 Project – Standardizing Quality Assurance</strong> </p> <ul type="circle"> <li>Support the QA team in streamlining processes by defining roles, standardizing methodologies, and unifying documentation and training. </li> </ul> <ul type="circle"> <li>Help design unified Power BI dashboards and reporting templates for QA activities. </li> </ul> <ul type="circle"> <li>Assist in building a structured QA task management system and identifying new areas for QA coverage. </li> </ul> <ul type="circle"> <li>Participate in data-driven investigations into specific service delivery processes.  </li> </ul> <p><strong>QA Advocacy Project</strong> </p> <ul type="circle"> <li>Help the QA team “spread the word” across GSSC and UNICEF about what QA is and why it matters. </li> </ul> <ul type="circle"> <li>Support awareness activities such as creating engaging presentations, videos, game