Global Data Coordinator (Hybrid)

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RR Donnelley is adding a Global Data Coordinator to their team!

This is a Hybrid role requiring 3 days in office, 2 days remote. 

The Global Data Coordinator is part of the operations and special projects team. In this role, you will support our client primarily through adherence to approved data procedures and the accurate review of outputted results. This position is responsible for, among other projects, the disposition process of the client’s archived physical documents, reviewing and validating data integrity and ensuring the accuracy of our client’s inventory. This position operations under minimal supervision.

Responsibilities include, but are not limited to:

• Full department backup and knowledge base of data operations

• Support operational and special project data reporting and technology needs e.g. test cases creations, report findings/discrepancies

• Support user acceptance testing of technology

• Generate and analyze reporting for clients and internal procedural requirements

• Interpret data, analyze results using statistical techniques and provide ongoing reports

• Compare data from multiple sites, target (and possibly offer resolution of) inconsistencies

• Interpret data, analyze results and provide ongoing reports

• Provide feedback of workflow including recommendations for increased efficiency
• Ability to review current procedures and update as processes evolve
• Respond directly to internal clients with reporting and information to questions as directed
• Complete projects by agreed upon deadlines

Qualifications

• High school diploma or equivalent required; Bachelor's degree or equivalent work experience preferred
• Legal records services, record-keeping, records management experience in a virtual, digital, or electronic records environment preferred
• Experience with records software programs for legal records services, records management, information governance, matter mobility and governance
• Advanced skill in the use of MS Office software (Word, Excel)
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
• Ability to handle sensitive and/or confidential documents and information 
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with the highest level of attention to detail
• Analyze reports and develop pathways to turn them into actionable insights
• Ability to interact professionally with management, clients and vendors
• Excellent presentation skills including managing productive meetings
• Previous experience in document/records management department is a Plus
• Ability to work full time

Additional Information

The salary range for this role at the noted RRD location is $24.95-36.39/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over tim