Senior Applications Support Specialist

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

External US

Job Purpose:

Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management.

 

Duties and Responsibilites:

• Analyzes and designs clinical workflow and utilizes change management techniques tofacilitate process improvement to include:
  • Order Entry and creation as well as physician decision support.
  • Patient Registration, precertification, authorization, data collection and screening.
  • Technologist process through order identification, patient safety, and proper acquisition protocols.
  • Radiologist interpretation tools outside of image viewer itself (note: a basic understanding of Fuji image viewer tools is required including Synapse PACS, Mobility, Encompass PACS, and VetPACS products, as well as a basic understanding of workflow using non Fuji image viewer tools).
  • Supports Radiologist workflow with Dictation integrations for third party dictationand Speech Recognition tools, as well as actual dictation functionality when Fuji Dictation software is utilized.
• Maintains a clear understanding of FDA requirements and ACR recommendation as well as local state regulations for Mammography tracking and reporting to guide customer in decision process for implementation.
• Provide basic business analytics and data mining techniques to obtain required management reporting and trending.
• Provide guidance to customer on best practice for proper billing, coding, and collection under current commercial and federal payer rules for local environment.
• Develops project summary documents such as workflow diagrams, site profile summaries, and Compiles data on specific functions, as required.
• Manages client expectations to ensure customer satisfaction. This position can include both implementation as well as post go live follow up.
• Identifies opportunities to increase market share and growth by addressing the needs of our internal and external customers. Ensures that HCUS team responds promptly to customer concerns, questions, and inquires
• Actively participates in teaching and training customers via a travel schedule that is consistent with the requirements of the position and the needs of HCUS customers.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
• Actively participates with Sales and Marketing staffs to develop new products, services and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities.
• Maintains contact with internal /external customers to solicit input regarding the HCUS Team support.
• Provides progress reports regarding service improvements.
• Maintains effective communication with HCUS team to foster effective problem resolution.
• Promotes professional customer service relationships and maintains good will.
• Assists customers with any product issues, when requested.
• Performs other duties as may be assigned by management.
• Maintains a safe work environment. Takes corrective action, where appropriate.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

• BS/BA Degree in Computer Science, or Radiologic technologist, or comparable cli