Supervisor - Community Counseling

Job Type Full-time Description

WHO IS YFA?

We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children.

Youth and Family Alternatives, Inc. (YFA) was founded in 1970. Our purpose and role are to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida.

No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.

Put your talents to use in a culture of care where you can make the world a better place.

POSITION SUMMARY:

The Community Counseling Supervisor is responsible for the supervision and coordination of quality services and staff of the Community Counseling Program. This position is responsible the day-to-day performance of the program.

In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required trainings, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

WHAT YOU WILL DO:

• Supervises staff and oversees workflow for accuracy, appropriateness, and timeliness.
• Manages day-to-day operations of the Community Counseling Program within assigned DJJ Circuits.
• Oversees client data collection and reporting to ensure accuracy and timely entry.
• Mentors, coaches, and trains team members on completing work assignments.
• Ensures youth and family services meet requirements under Florida Statutes 984, the Florida Network, and YFA.
• Ensures systems meet or exceed Quality Assurance and Accreditation standards and recommends improvements.
• Monitors service delivery, troubleshoots issues, and provides direct services when needed.
• Tracks required benchmarks and outcome measures.
• Builds and maintains strong relationships with community stakeholders (truancy, law enforcement, courts, etc.).
• Coordinates on-call activities to ensure access to case management and staff support.
• Communicates appropriately within the chain of command.
• Participates in community meetings, groups, and program-related trainings.
• Ensures staff flexibility and responsiveness to program needs and family/youth needs.
• Reviews and signs assessments and service plans; ensures organized case files with high-quality documentation.
• Promotes cultural sensitivity and ensures staff do the same.
• Documents clearly and concisely and trains others to document properly.
• Assists with interpreting and delivering case and court-related information.
• Maintains a positive, patient, and respectful approach in challenging environments.
• Works cooperatively in team settings.
• Accepts direction and guidance from supervisors.
• Demonstrates initiative and serves as both a leader and team member.
• Facilitates groups and manages group dynamics effectively.
• Possesses strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Skilled in active listening and providing a nonjudgmental, safe space for communication.

Location: Ability to travel between Pasco/Citrus Counties.

Requirements

WHAT YOU NEED:

Education & Experience:

Bachelor of Social Work (BSW)/Bachelor of Arts (BA) in human services and a minimum of five (5) years of experience in social services, with a minimum of two (2) years in a management/leadership role; OR MSW/MS in human services with a minimum of one (1) year of direct or related experience as a supervisor.

Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.

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