Medical Scheduler

MEDICAL SCHEDULER

Location: Columbia, MD

Pay: $15.00 - $21.00/hour

Work Environment

Work is performed in a professional healthcare office environment with frequent interaction with patients, visitors, providers, and staff. This position requires sitting for extended periods, frequent telephone use, and computer-based work in a fast-paced call center setting.

Schedule

• Monday - Friday

• 8:30 AM - 5:00 PM

• On-site position

Compensation and Benefits

Pay Rate: $15.00 - $21.00/hour

Duration: 4-Month Contract-to-Hire

If eligible, benefits may include:

• Medical, Dental, Vision

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)

• Voluntary Life & AD&D (employee + dependents)

• Short-term and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

We are seeking a Medical Scheduler to support a busy healthcare practice by managing a high volume of patient communications and appointment scheduling activities. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced medical environment while maintaining patient confidentiality and professionalism.

Key Responsibilities

• Handle 60-100 inbound patient calls daily

• Schedule and reschedule patient appointments

• Process referrals and prescription refill requests

• Verify patient registration and insurance information

• Assist with billing-related inquiries and account collection processes

• Answer incoming calls and direct requests to the appropriate provider or department

• Support patient check-in and check-out activities as needed

• Maintain accurate patient information within the EMR system

• Ensure HIPAA compliance and patient confidentiality

• Provide excellent customer service to patients, staff, and visitors

• Assist other office personnel with administrative duties as needed

Required Skills & Experience

• Minimum 1 year of experience in a healthcare setting

• Previous call center or high-volume phone experience preferred

• Strong customer service and communication skills

• Experience working in a fast-paced medical environment

• Proficient computer and data entry skills

• Strong attention to detail and organizational skills

• Reliable attendance and strong work ethic

• Ability to maintain confidentiality and professionalism

Top Skills – Must Haves:

• Medical/Healthcare experience

• Appointment Scheduling

• Customer Service

• EMR/EHR systems experience

• Call Center experience

• HIPAA knowledge

Nice-to-Have Skills:

• Epic EMR experience

• Medical terminology knowledge

• Insurance verification experience

• Patient registration experience

• Pharmacy Technician background

• Billing support experience

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $15.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MD.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

This is a Contract to Hire position based out of Columbia, MD.

The pay range for this position is $17.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax