Client Success Manager(remote)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.   Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!   JOB SUMMARY: The Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.   JOB ROLES AND RESPONSIBILITIES:   1. Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
2. Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
3. Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
4. Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
5. Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
6. Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings.
7. Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
8. Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
9. Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services.
10. Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate commitment to the Company's core values.
14. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. Qualifications JOB REQUIREMENTS (Education, Experience, and Training):
* Must have 5+ years of experience in client success, account management, or a related role within the healthcare payor or technology industry.
* Strong understanding of the healthcare payor landscape, including key challenges and opportunities.
* Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.
* Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution.
* Technical Proficiency with healthcare technology solutions and the ability to quickly learn new tools and systems.
* Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
* Ability to analyze data and metrics to drive decision-making and demonstrate value to clients. * Bachelor's degree in Business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred.  

COMPENSATION

The salary range for this position is $100K to $120K.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.

 

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educ