Network Ops Specialist I

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $24.60 - $28.17 (Amount based on relevant experience, skills, and competencies.)

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. 

About This Job

The main purpose of this job is to monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window.

Work Schedule:

• 3rd Shift
• Sunday - Tuesday 7:00PM - 7:30AM, Wednesday 7:00PM - 1:00AM

Essential Functions

• Ensure appropriate escalation and documentation of incidents
• Provide backup to the Shift Manager and technical leadership in solving issues and support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager
• Prepare and participate in a shift turnover process and discuss current and ongoing issues with the incoming shift
• Manage and assist support vendors while they are on site follow documented procedures 
• Participate in I.T. recovery tests by performing documented recovery steps
• Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems
• Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment 
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Basic knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets
• Basic understanding of large-scale data center emergency processes and procedures
• Ability to cover all the functions performed in the data center
• Ability to create and edit technical procedures
• Basic team management and informal leadership skills to cover for Shift Manager. 
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, and strong team player with excellent verbal, and communication skills
• Ability to interact with others in a close team environment in a positive manor. Support our culture and Core Values
• Proficiency with desktop computer systems, communication devices, and related software.  

Education & Experience

• High School diploma or equivalent combination of education and experience required
• 3+ years of large-scale