Clinical Programs Coordinator II - Student Health Care Center (CHFM)

Classification Title:

Clinical Programs Coordinator II

Job Description:

The Student Health Care Center (SHCC) at the University of Florida in the Department of Community Health and Family Medicine (CHFM) seeks a full-time Clinical Programs Coordinator II. Join our team at the SHCC, where you'll play a pivotal role in maintaining and enhancing our case management (CM) system to ensure seamless care for our patients. As a Clinical Programs Coordinator II, you'll collaborate closely with all SHCC providers to facilitate continuity of care, follow-up, and referral services. Your responsibilities will include documenting CM services in medical records, assisting UF students with social service needs, coordinating clinical information sharing among care providers, and liaising with external psychiatric care providers and programs. Additionally, you'll be instrumental in conducting assessments, evaluating services, and ensuring patient satisfaction.

This position requires excellence in delivering clinical case management services and emergency intervention as necessary. The Clinical Programs Coordinator II collaborates with SHCC providers to maintain and monitor a case management system to provide continuity of care, follow-up, and referral services for patients, including those at high risk. The individual will substantiate case management services rendered by documenting them in the medical record. As time permits, provide outreach, program development, oversight, and teaching/training of faculty members, staff members, and other employees. Develop, maintain, and provide professional collaborative consultative services with Human Resource Services (HRS), faculty members, staff members, other employees, residents, fellows, supervisors, colleges, departments, and SHCC clinicians. Consult with the administration to enhance individual and organizational productivity, teamwork, and a psychologically healthy workplace. Perform other duties and functions as assigned by the Director. The individual must be detail-oriented, have the ability to adjust priorities quickly, possess innovative problem-solving skills, and have the ability to work interdependently with many levels of staff. Excellent organizational, interpersonal, and communication skills are required in order to develop and maintain liaison relationships across campus and in the community.

• Assist students with social services needs, including referrals to community counselors, psychiatry providers, medical specialists, and university resources.
• Provide crisis intervention and consultation with SHCC providers as needed.
• Maintain medical records and ongoing case management with follow-up.
• Coordinate sharing of clinical information with those involved in students' care to ensure appropriate services are received.
• Collaborate on case management services with hospitals, mental health programs, and clinics for appropriate discharge planning and community referrals.
• Assist with the academic withdrawal process and assess student stability for SHCC services.
• Work closely with the SHP case manager to optimize case management services across SHCC.
• Collect data, document in medical records, and maintain accurate departmental statistical records.
• Submit necessary reports and surveys.
• Write letters for patients to UF departments regarding academic functioning affected by mental health conditions.
• Act as liaison and provide consultation with UF and community programs and organizations to optimize student care.
• Provide short-term therapy services with comprehensive documentation.
• Conduct ongoing assessments and evaluate services, including patient satisfaction surveys and needs assessments.
• Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m. Hours and days will vary due to the Student Health Care Center's needs (rotating shifts could be required for Sunday clinic in fall and spring semesters). Additionally, a hybrid option of working from home two days per week after six months of employment is possible.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to Florida's largest and oldest university and is one of the state's centers of education, medicine, cultural events, and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for its preservation of historic buildings and the beauty of its natural surroundings, Gainesville's numerous