D365 Solution Delivery Experienced Manager

Job Summary:

The Senior ERP Solution Delivery Manager will be part of the Enterprise Business Applications team leading digital transformation projects in the areas of Enterprise Resource Planning (ERP) and complementary applications such as Customer Engagement and Power Platform. This individual will work on a team of technology leaders, solution architects, software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion.  This role is responsible for leading discussion and overseeing client’s needs to build and maintain strong delivery as well as ensure client expectations are successfully managed.

Job Duties:

• Identifies, grows, and maintains strategic relationships with client personnel, including members of client senior management
• Manages client expectations and delivers difficult messages when necessary to keep project delivery on course
• Identifies areas of risk on engagements and develops plans to manage those risks
• Drives the vision of the project solution
• Oversees preparation and updates to project plan 
• Maintains detailed work plans in Azure DevOps
• Prepares formal and informal presentations for client meetings
• Leads the project team daily, including BDO consultants and client team members, this will include scrums, planning, and status meetings
• Manages all time input and billing activities ensuring completion in a timely manner
• Manages to the project change plan, including identification of new scope and preparation of change orders
• Provides project leadership for assessment, implementation, and optimization engagements
• Works with Project Manager to ensure that BDO’s project governance framework is applied to projects and that governance documentation is maintained, published, and stored according to BDO Quality Audit standards
• Delivers timely project communications to the client including regular status reports and steering committee presentations
• Ensures that the BDO Project Team follows BDO Implementation Methodology and produces deliverables to standards and on schedule
• Participates ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates, mentors colleagues, and provides guidance and support
• Other duties as required

Supervisory Responsibilities:

• Supervises the day-to-day workload of the project team on assigned engagements and reviews work product 
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s Degree and seven (7) or more years of industry experience with ERP solution delivery management, required; OR
• High School Diploma/GED and eight (8) or more years of industry experience with ERP solution delivery management, required

Experience:

• Seven (7) or more years comprehensive ERP solution delivery management experience including the management of budget, risks, resources, scope, issues, changes, and quality, required
• Experience with project planning, scoping and management skills, required
• Experience with business process analysis & design and process flow skills, required
• Experience in planning, managing scope, timeline, or budget, required
• Experience with leading teams including supervision, required 
• Client facing consulting experience, required
• Track record of managing projects within a software solutions complex deployment environment, preferred

License(s)/Certification(s):

• PMP, preferred

Software:

• Experience with one (1) or more of the following solutions, required:
  • HCM
  • Custom Applications
  • Data analytics
  • ERP (Dynamics 365 F&O, Business Central, CE)
  • NetSuite
  • CRM
  • Cybersecurity
• Proficient with Microsoft Office Applications, required